air packager errors

Report · Apr 28, 2009

We are exploring using RoboHelp Packager for Air. We have a RoboHelp 7 project version controlled in RoboSource. I compiled the help files and began generating the air compile. It seemed to copy the .htm files OK but when it got to the images it stopped compiling and I received the following error:

"The Adobe Air Packager could not be generated. WebHelp folder could not be copied."

I deleted that image and began generating again. Adobe Air "choked" on the next image in line. Did anyone elser ever have this problem?

Thanks.

Bill

Report · Apr 28, 2009

Hi Bill

Perhaps the images are in a read only status? The only suggestion I can think of to try is to open Windows Explorer. Select all files in the WebHelp output folder and ensure they are all writable.

Or you could define a new layout and generate to a folder not under source control. Then run the packager against that.

Cheers... Rick

Report · Apr 28, 2009

Rick,

Thanks for the advice. All of the images seem to be writeable. I had a previous project that wasn't version controlled and I was able to generate an air file. So it must be something with our version control. I'll have to try and troubleshoot it. Thanks for the suggestions.

Bill