AIR Preventing me from opening a pdf file

[Guest]

When I receive pdf files via email or attach one of my own pdf files to an email, I am unable to open the pdf file. I get a message indicating 'Please wait while Adobe AIR setup is being executed', then the bar that says 'processing Adobe AIR'. It reaches 100% and then nothing else happens. The pdf file is not opened. I've tried uninstalling and reinstalling Adobe AIR, and nothing changes. Then I tried uninstalling AIR and not reinstalling it, and all my pdf files still get the same message 'Please wait while Adobe AIR setup is being executed'. When I publish my WordPerfect documents to pdf, I can open the pdf file using Adobe 9.3 because it gives me the option to "open with"; however, pdf's that I receive via email, I'm not given the option of what program to open it with. My only option is to "open". I need to either get rid of the annoying AIR so that all my pdf files open with Adobe 9.3, or get the AIR to work properly. Can anyone help???? Thanks!

[Peter Grainge]

This forum is for AIR Help, not help with the AIR application. AIR is a development tool that allows developers to create applications. One such application being a means of providing the help for software. So it is AIR that is causing your problem, not AIR Help.

With that said, I happened to see someone who had a bad install of AIR that was causing a different problem, namely every time the PC was booted Explorer opened to the folder with the setup file. In the end I installed it and then uninstalled it. Then did the same with Acrobat and all was well.

Maybe you can find the AIR setup or you can look in Add / Remove Programs and work from there.

Beyond that I suggest you ask in the correct forum, either Acrobat Reader or AIR, most likely the first.

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[RoboWizard]

In addition to what my esteemed colleague offered, I'll add this.

I'm not certain this is an AIR issue at all. It would seem to me that the issue isn't really whether AIR is correctly installed. Instead, it seems to me that the issue is one of getting the correct application associated to open PDF content. Somehow it appears that AIR became the application of choice for opening PDF files.

Your post said initially that the issue happens when someone has sent you a PDF via E-Mail. So I'm guessing that all you really need to do to fix the situation is to re-associate Acrobat or the Acrobat Reader with PDF files. Likely you will need to do this somewhere in your E-Mail client.

Cheers... Rick

[Guest]

Thanks, Rick. Following your suggestion, I was able to fix the problem.

Polly