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Application crashes when clicked suggestion listed in search drop down

Community Beginner ,
May 02, 2023 May 02, 2023

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In search tab, if I entered any word using virtual keyboard used in our application then some suggestion will get listed. If I tried to click any suggestion application hangs. Don't know the exact reason for this hang issue.

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Community Expert ,
May 02, 2023 May 02, 2023

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What (exact) version of RH are you running? What output are you creating & where is it located when you're testing the search?

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Community Beginner ,
May 02, 2023 May 02, 2023

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I am using update 8 of robohelp 2020 and I am creating Responsive html5 output and placed the output in localhost for accessing in our application.

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Community Expert ,
May 02, 2023 May 02, 2023

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I would look to upgrading to RH2022 Patch2 to see if it's already been fixed.

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Community Expert ,
May 02, 2023 May 02, 2023

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Does the problem occur with a normal keyboard? 

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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