I am using RH Classic 2019 (14.0.7.004) with RoboHelp Server 10. We moved away from WebHelp Pro and began publishing successfully, however, sometimes intermittently, to Responsive Layout several months ago. Now the intermittent success seems ellusive- can't publish at all to Responsive Layout.
I get the dreaded Runtime Error and application crash when trying to publish to the RH Server. Seems to get hung on a.SWF captivate file but I can only see that briefly before the RH Classic 2019 application crashes. Event Viewer points to the following
Log Name: Application
Source: Application Error
Date: 7/19/2019 10:08:20 AM
Event ID: 1000
Task Category: (100)
Faulting application name: RoboHTML.exe, version: 184.108.40.206, time stamp: 0x5cc97038
Faulting module name: BaseStructureEditor.dll, version: 220.127.116.11, time stamp: 0x5cc97135
Thank you Jeff, I have just sent a message to TCS Support.
I am also trying to upgrade a backup of the project to RoboHelp 2019 to see if I can at least get something to publish. I believe we hesitated in doing the upgrade because there were some other issues that impacted the user experience with video tutorials and such, but will try and see. It may prove to be the lesser of two evils.
I will update this thread with any updates, thanks again.