Attempting to use the "Create PDF for Review", however, the Enable commenting in Adobe Reader is greyed out. Adobe Reader X1 and Adobe Acrobat DC is installed, are either compatible?

Report · Sep 02, 2015

Report · Sep 02, 2015

In the Create PDF for Review window, do you have "Enable commenting in Adobe Reader" marked? I have RH10 and can add comments using Adobe Reader XI.

Report · Sep 02, 2015

It is greyed out, I am unable to select. The "Send for shared review" is also grey out.

Report · Sep 02, 2015

Oh jeepers... I misread your post and thought you meant that the commenting feature in Adobe Reader was greyed out. (I accidentally had logged in with my personal Adobe ID, so that's me as "inky-fingers".) Sorry about that!!

Just an FYI, I have Adobe Reader XI and Adobe XI Pro both installed on my system (and RH10).

Report · Sep 02, 2015

Best Practices says that’s a “bad idea”

Report · Sep 02, 2015

I forgot to mention, I have RH11

Report · Sep 02, 2015

You don’t need Reader installed on the same machine that has Acrobat in place. Not good to have both competing with each other.

Report · Sep 02, 2015

I will uninstall reader.

Report · Sep 02, 2015

I uninstalled Adobe Reader XI, still greyed out

Report · Sep 02, 2015

Do you have the full Distiller version?

Report · Sep 02, 2015

yes

Report · Sep 02, 2015

In what order did RH and Acrobat get installed?

Report · Sep 02, 2015

RH and then Acrobat

Report · Sep 02, 2015

Can you create a PDF by right-clicking on the topic in the Project Manager and doing the "Create PDF for Review" option? Or is that option not active at all? If that's the case, then I think RH thinks you don't have a PDF creator installed.

Report · Sep 02, 2015

it's not available

Report · Sep 03, 2015

Did you install Acrobat as part of the Technical Communication Suite or as a separate application? I believe the option is only enabled when Acrobat is installed as part of the suite.