Auto-create TOC duplicating folder structure

[philshome]

Hi, I have the following structure setup in the contents are:

Folder 1

  Folder 11

    Folder 111

      Topic 1111

      Topic 1112

    Folder 112

      Topic 1121

      Topic 1122

When I use the Auto-Create TOC it creates duplicate nesting folders in the TOC area. For example

Section 1

  Section 11

    Section 111

      Topic 1111

      Topic 1112

    Section 111

      Topic 1111

      Topic 1112

    Section 112

      Topic 1121

      Topic 1122

    Section 112

      Topic 1121

      Topic 1122

It seems to be creating a minimum of 2 sections per sub-folder but if you have more than two topics in it it will create the number of topics minus one. For example if there are 4 topics it will create 3 sections each with all 4 topics in it.

This behaviour seems very strange so wondering if anyone else has seen it and has a solution.

I am using Robohelp 2022.5.24 on a Mac.

[Peter Grainge]

This is not something I have seen on Windows or seen reported by anyone, Windows or Mac user.

First of all I suggest you try to reproduce the problem in a new project to see if it is a Mac only bug.

Then rather than use auto create, create a new TOC and then select all the top level folders in the Contents panel and drag them to the TOC. Auto create is doing just that. I suspect this way will not have the problem.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[philshome]

Thanks for the quick response. I would have thought you would be correct in the drag and drop solution would work but no it has the exact same issue. I am attaching a screenprint which shows the folder structure and then the resulting TOC when I drag the top level folder across. I have a colleague that is using the Windows version so I will try that tomorrow.

[philshome]

Have now tried it on Windows and it works perfectly. Must be a Mac bug.

[Peter Grainge]

Please use the photo icon to insert images within the post. Seeing an image inline with the text makes it easier for anyone answering or viewing the post.

Weird. If your colleague gets the same results, then I suggest for this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

Alternatively...

1. Can you share the project? If you can, then see the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.
2. Create a copy of the project and in one copy delete the .rh folder and reopen the project. Does it still happen?

I have assumed you are not both working on the project at the same time without source control.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Peter Grainge]

That would seem logical. Please follow this link to report bugs or request new features. https://tracker.adobe.com. Post the link to your bug report / feature request in this thread and others can vote for it. The more people who do so, the higher it gets prioritised.

It might still be worth going to Support in case they are aware of this and have a workaround.

I'm not sure if it can be done but perhaps import the TOC from the Windows machine. Try it in a copy of the project in case.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[philshome]

I have forwarded the details to support and will see what they come back with.

In the meantime we will create the TOC on the Windows machine.

Thanks for your input.