Blank Project

Report · Oct 25, 2012

Hello Everyone,

I have been posting on here for a few weeks and have gotten some REALLY good help. I think I am down to my LAST issue (knocks on wood).

Projects A, B and C

Project A, works fine
Project B, works fine
Project C, publishes, then shows a blank page
- VIEW SOURCE shows me that a page is loading however has nothing in between <BODY> tags

After attempting a publish with Project C, from that point on until it is forcefully deleted from the server, A and B will not registry and new publishes, we can publish but the TOC wont update. If I restart the server at this point it fails to complete the refresh and stays attempting to refresh forever.

If I publish from RoboHelp HTML version 9 to Server Version 8 ... it works, if I then post to Server 9 ... it fails.

I have grabbed a few lines from the log files The name of Project C is in red

2012-10-17 08:26:31.881 [INFO] Thread-6 org.apache.pdfbox.util.PDFStreamEngine - unsupported/disabled operation: scn

2012-10-17 08:26:31.881 [INFO] Thread-6 org.apache.pdfbox.util.PDFStreamEngine - unsupported/disabled operation: re

2012-10-17 08:26:31.881 [INFO] Thread-6 org.apache.pdfbox.util.PDFStreamEngine - unsupported/disabled operation: f

java.io.IOException: Cannot overwrite: C:\Program Files\Adobe\Adobe RoboHelp Server 9\robo\index\Proc\projects\Process and Procedures\_0.fdt

at org.apache.lucene.store.FSDirectory.createOutput(FSDirectory.java:433)

at org.apache.lucene.index.FieldsWriter.<init>(FieldsWriter.java:47)

at org.apache.lucene.index.DocumentsWriter$ThreadState.init(DocumentsWriter.java:870)

at org.apache.lucene.index.DocumentsWriter.getThreadState(DocumentsWriter.java:2383)

at org.apache.lucene.index.DocumentsWriter.updateDocument(DocumentsWriter.java:2436)

at org.apache.lucene.index.DocumentsWriter.addDocument(DocumentsWriter.java:2424)

at org.apache.lucene.index.IndexWriter.addDocument(IndexWriter.java:1464)

at adobe.robohelp.server.SearchProject.indexFiles(SearchProject.java:503)

at adobe.robohelp.server.SearchProject.<init>(SearchProject.java:109)

at adobe.robohelp.server.WebHelpSearch$WebSearchProject.<init>(WebHelpSearch.java:757)

at adobe.robohelp.server.WebHelpSearch$WebSearchProjectList.<init>(WebHelpSearch.java:678)

at adobe.robohelp.server.WebHelpSearch.refresh(WebHelpSearch.java:1123)

at adobe.robohelp.server.SearchAgent.refresh(SearchAgent.java:87)

at adobe.robohelp.server.AgentManager.refresh(AgentManager.java:68)

at adobe.robohelp.server.HelpArea.refresh(HelpArea.java:48)

at adobe.robohelp.server.AreaManager.reIndexProjects(AreaManager.java:163)

at adobe.robohelp.server.Indexer.run(Indexer.java:135)

at java.lang.Thread.run(Thread.java:619)

Report · Nov 01, 2012

Can you try setting up a new RH Server area and publishing all three projects to that. If that works, try deleting the output from the original area, then delete and recreate the area and republish.