Blank topics in the Compiled Help

[Kate_Sasnyk]

Hello,

While compiling Help in ReboHelp 8, I've encountered the following problem: after each compilation there is one or several blank topics in my Help - each time different. For example, after one compilation, the first topic contains only the title and no content and the other topics are ok; after the next compilation, the first topic is no longer blank but one of the others becomes blank.

Did anyone encounter the same problem or has any ideas how to solve this problem?

Thank you,

Kate

[Kate_Sasnyk]

Thanks a lot, Ritesh!

The issue was really in the antivirus! Once we turned it off, the WebHelp generated without empty topics Yay!

[lb79925935]

Can you list specifically which antivirus program you are using please? And thank you!

[Peter Grainge]

This is a five year old thread so those involved might not be following any longer. I'm guessing you are having a problem with blank topics but more information is needed to help.

Which version of RoboHelp, which outputs and which browsers for a start?

---

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

[lb79925935]

We are currently using a WebHelp output, RH9, and IE 11. It is a new issue

for me.

On Sat, Oct 28, 2017 at 4:39 AM, Peter Grainge <forums_noreply@adobe.com>

[Peter Grainge]

I am very surprised you haven't encountered this issue sooner if you are using RoboHelp 9. At that time browser updates were causing many issues for help and there were updates for the browsers then current. IE11 was not about then and I doubt you will find any fix.

I suspect you will find other current browsers have issues with RoboHelp 9. Time to upgrade I think.

---

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

[lb79925935]

I'm actually on the list for the upgrade and I can't wait! Right now I'm

using the F12 developer tools to view my TOC when I generate the files....

But the topic not displaying, that was new. This will just further my

justification for the upgrade. Thank you again for your swift response!

[Peter Grainge]

Check the version is the issue by downloading the trial but do so on

another machine, not your production machine.