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Breadcrumbs in responsive help in Internet Explorer

Participant ,
Feb 19, 2019 Feb 19, 2019

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This is an FYI post because upgrading your version of IE to 11.0.110 will fix the issue. Adding it here so the answer is available for anyone receiving complaints! I did not report it as a bug because it's not Adobe's bug and is fixed in a newer version of IE.

Stats:

  • Using RH 2019 (not classic). This does not happen in outputs from similar projects in RH 2017. I did not try classic 2019.
  • Responsive output.
  • Have tried in both the Azure_Blue and Charcoal_Gray outputs and the same thing happens, it's not layout-specific as far as I can tell.
  • Table of Contents (TOC) must have books that are not linked to topics but do contain topics.
  • Topic must have breadcrumbs somewhere in the topic.
  • Only happens in Internet Explorer 11.0.105 and before. Fixed in IE 11.0.110.

Description of error:

  1. Open output in Internet Explorer.
  2. Use the TOC to browse to a topic that is first*** in the list of topics below a book with no linked topic.
  3. In that topic, click the link to the folder that your topic is in. This will result in one of two errors:
    • If the project is housed on web site or intranet, "403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied."
    • If opening from Windows File Explorer you see the directory tree for the folder.

***Note that the error doesn't occur if you click the second (or lower) link in a folder but instead produces the desired behavior, which is to open the first link in the folder.

<iframe width="560" height="315" src="https://www.youtube.com/embed/2KrdIoYLujU" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Desired (and previous) behavior:

  • Clicking the breadcrumb link to the containing folder opens the first link in the folder.

FIX:

  • Upgrade your version of Internet Explorer to 11.0.110 or greater.
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