Can not view topics in infolink

[sencinas]

Can not access topics from the Table of contents, they will show as Page can not be displayed. However when we try and access the same topic for another page it will display.

[RoboColum_n_]

Can you tell us what infolink is and what output type we are dealing with please? It sounds like you may be talking about a CHM file. If so, it sounds like you need to Unblock it.

[sencinas]

Sorry Infolink is what we use to display our projects from RoboHelp. These are just policies that are written up to tell people how to process different types of claims correctly. It starts out as a word document and than we import this into RH7 and it turns it to HTML. However we have some topics that will not display properly, along with other issues

[RoboColum_n_]

And the output you are generating is....

[sencinas]

HTML files?

[Peter Grainge]

I think Colum was seeking confirmation that you are generating webhelp rather than a CHM.

[sencinas]

Sorry yes that is correct

[RoboColum_n_]

Looking back at your original post, I am a bit confused. You say that some topics accessed from the TOC don't display but go on to say that these topics do display when viewed from "another page". Do you mean that links to these topics do display them and that it is just when you view them from the TOC that the problem occurs? Can you also confirm that none of the topics in the TOC display when viewed from it?

If this the case I have to admit to being a little unsure what to suggest. Is "Infolink" some sort of in house browser platform or does it use a browser. If so, which one?

[sencinas]

Sorry there are some topics that do not display from the Table of Contents, however we can access those topics and they do display when we go through a link. It is not every topic that will not display it's only certain ones. Once we manually publish a new topic the system will show the topic that was not displayed earlier from the table of contents. However this just makes another topic disappear.

Infolink uses Internet Explorer to run

[RoboColum_n_]

What happens if you open the help file manually via Windows Explorer? Do you see the same behaviour?

[sencinas]

Yes we have tried and that is what is so frustrating to me because I am definitely not a programmer and I do not read code so I am trying to trouble shoot a product that I don't fully understand.

[RoboColum_n_]

So it works OK when opened manually which narrows the problem down to the InfoLink product. You'll have to see if you can find someone who does understand it as it appears to be a user specific application. Does anyone know how the help is called from within Infolink?

[sencinas]

I'm not sure I will ask around, unfortunately I came into the project after the build was already done. The person who set it all up is no longer around so we have nobody to turn to for answers

[RoboColum_n_]

Someone somewhere must have responsibility for it even if they don't know what to do