Can't get update for RH7

[Guest]

When I used the Adobe updater (Help | Updates), I cannot get the updates I want.

When I went to the Adobe site, I can't get download the update either.

I was wondering if it was just me.

I am running Vista and use IE7.

Thanks.

[Peter Grainge]

I'll be trying on Vista later today but meantime what happens when you use the updater. Does it just hang, at what point etc?

[Guest]

Thanks for the reply

The updater just says that the file cannot be verified almost right away.

[Peter Grainge]

No options?

[Guest]

I attempted again to update, now it is downloading the updates.

I will keep you posted on the progress.

thanks.

[Guest]

I don't get any results when I go to Help > Updates. However, I am working with one monitor today when I usually have two, so there may be something popping up off of my screen that I can't locate.

There is nothing about this patch on Adobe's site if I go to Support (or Downloads) > Updates and choose RoboHelp. I'll keep looking for it there and try RH7's update mechanism when I have 2 monitors again tomorrow.

--Ben

[Guest]

BTW, using XP and IE6.

[RoboWizard]

Hi there Ben

If you click Help * About RoboHelp HTML, what does the dialog report?

Cheers... Rick

[Guest]

Version 7.00.145. I believe that's the original released version of RH7.

[Guest]

Ok, now the updater went through, updated my Acrobat as well as my RoboHelp.

I guess there was either a glitch with my systme or Adobe's.

[Guest]

Yes, the new one is 7.01.100

[RoboWizard]

Perhaps the server is busy?

[Moonlion2]

I got the notice to update just now in fact. After the updater had completed and said everything was updated, I looked at About RH and it still had the old version number.

I had to restart my computer because of another reason and when I checked again it said 7.01.001.

So, something's not right somewhere for RH to not report itself as having been updated after it's been updated.

[Guest]

Still no luck today (with the 2 monitors). I click Help > Updates in RH, and absolutely nothing happens. Is my updater somehow broken?

How can I get a request to Adobe to put this patch on the RH updates page?

[RoboWizard]

Hi Ben

Perhaps via the Bug Reporting/Wish Form?

Click here for the form

Cheers... Rick

[Guest]

*Sigh* Okay. I was just hoping for some lightning-fast way of doing it.