Can't import multiple Word documents 2020 RoboHelp Release

[Becky_Ming]

Hi,

We have a file setup consisting of multiple sub-folders of Word documents left from when we were using RoboHelp Classic. Now, when I try to import as a Word document, it will only allow me to select one file at a time for import. If I import them as files, I can select multiple but it doesn't recognise them as readable or editable files once they're in RoboHelp.

Is this part of the new release, or am I simply doing the process wrong? All the older guides to importing Word documents simply say to select multiple files, which I can't do. Any help is appreciated, we have a couple of hundred Word docs to import. 

[Jeff_Coatsworth]

What point version of RH2020 are you running? The Word import may have been tweaked in one of them (can't definitively say because I don't use Word imports).

[Becky_Ming]

It's version 2020.4.173

[Jeff_Coatsworth]

Ok, that's the most current (as of May 2021) - I'd check inside the About RH sample project & check out Peter's site (grainge.org) - he may have new info on that subject in his RH2020 Tour.

[Becky_Ming]

Thanks, I haven't found anything yet but will keep looking. Any idea if there's a requirement to import Word docs as Word docs rather than just as files? If I could import/link them as regular files that would be fine as well, they just don't seem to get recognised properly when they appear in the project 

[Amebr]

Are you importing them as a one off task or do you want them linked so your help topics update when you update the Word documents?

[Becky_Ming]

I would prefer to link them. I had tried that initially, but was getting the same problem where they appear in the contents bar but can't be opened/viewed/edited as you can see below. So my next attempt was just to import them because that was working (at least one by one).  

[Amebr · Accepted solution]

Once you link them you need to tell RH to create the topics for you. 

I'm not entirely sure I have this exactly right as I don't use the linking feature, but playing with some test files I found these options to create the topics in RH.

* Right-click on a specific Word document and select Create/Update

* Right-click on a folder, then select Word Documents > Update All

You can't edit the Word docs within Robohelp. In Classic you could right-click and select Edit, but that doesn't appear to work in RH2019 (and iIassume RH 2020). If you need to edit the Word files you need to right-click and select Show in Explorer.

[Becky_Ming]

Oh great, that's worked now, thankyou! I thought I must be missing a step, or other people would have brought this up earlier. Much appreciated.