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Can't import multiple Word documents 2020 RoboHelp Release

New Here ,
May 18, 2021 May 18, 2021

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Hi,

We have a file setup consisting of multiple sub-folders of Word documents left from when we were using RoboHelp Classic. Now, when I try to import as a Word document, it will only allow me to select one file at a time for import. If I import them as files, I can select multiple but it doesn't recognise them as readable or editable files once they're in RoboHelp.

Is this part of the new release, or am I simply doing the process wrong? All the older guides to importing Word documents simply say to select multiple files, which I can't do. Any help is appreciated, we have a couple of hundred Word docs to import. 

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Adobe Community Professional , May 18, 2021 May 18, 2021
Once you link them you need to tell RH to create the topics for you.  I'm not entirely sure I have this exactly right as I don't use the linking feature, but playing with some test files I found these options to create the topics in RH. * Right-click on a specific Word document and select Create/Update * Right-click on a folder, then select Word Documents > Update All You can't edit the Word docs within Robohelp. In Classic you could right-click and select Edit, but that doesn't appear to wo...

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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What point version of RH2020 are you running? The Word import may have been tweaked in one of them (can't definitively say because I don't use Word imports).

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New Here ,
May 18, 2021 May 18, 2021

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It's version 2020.4.173

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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Ok, that's the most current (as of May 2021) - I'd check inside the About RH sample project & check out Peter's site (grainge.org) - he may have new info on that subject in his RH2020 Tour.

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New Here ,
May 18, 2021 May 18, 2021

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Thanks, I haven't found anything yet but will keep looking. Any idea if there's a requirement to import Word docs as Word docs rather than just as files? If I could import/link them as regular files that would be fine as well, they just don't seem to get recognised properly when they appear in the project 

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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Are you importing them as a one off task or do you want them linked so your help topics update when you update the Word documents?

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New Here ,
May 18, 2021 May 18, 2021

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I would prefer to link them. I had tried that initially, but was getting the same problem where they appear in the contents bar but can't be opened/viewed/edited as you can see below. So my next attempt was just to import them because that was working (at least one by one).  RoboHelp Linked Word Files.PNG

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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Once you link them you need to tell RH to create the topics for you. 

 

I'm not entirely sure I have this exactly right as I don't use the linking feature, but playing with some test files I found these options to create the topics in RH.

* Right-click on a specific Word document and select Create/Update

* Right-click on a folder, then select Word Documents > Update All

 

You can't edit the Word docs within Robohelp. In Classic you could right-click and select Edit, but that doesn't appear to work in RH2019 (and iIassume RH 2020). If you need to edit the Word files you need to right-click and select Show in Explorer.

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New Here ,
May 18, 2021 May 18, 2021

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Oh great, that's worked now, thankyou! I thought I must be missing a step, or other people would have brought this up earlier. Much appreciated.

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