Can't open X5 projects in RoboHelp 7 for Word

[Guest]

After upgrading from X5 to 7, I tried to work on some RoboHelp for Word projects sent by a colleague who created them in X5. He and I are both working with Word 2003. The Explorer stops responding when I try to open one of these projects or one of their source docs.

I have uninstalled and reinstalled Robo 7 and installed both patches & Robo seems OK. I can create and compile new, small test projects.

But it will not work with the legacy projects. I noticed in the Task Manager that when Explorer stops responding, it appears as two Explorers in Task Manager. Is this expected behavior or a sign of an installation problem? I did not troll through the registry and delete every RoboHelp key before the most recent install. Do I have to do that?

I tried deleting all the rtf files. No use. I tried importing one of the old docs into a new project. Explorer promptly stopped responding.

Anyone know how I can either massage the old docs so that Robo will work with them or how I can fix the install?

[Peter Grainge]

Would it help if I tried to upgrade one of these projects?

How big would it be zipped? Do not send until requested.

[Guest]

That would certainly clarify the situation. Thanks very much for the suggestion. Windows Explorer says the project folder is 117MB.

[Guest]

To answer the question you asked: zipped, it's 9200KB.

[Peter Grainge]

Go to either http://transferbigfiles.com or http://www.acrobat.com and use your Adobe ID to access Share.

Upload the file and enter my email address. You can get that from the Contact page on my site.

When it is uploaded, email me with a link to this thread.