Can't Publish from Robohelp HTML 7 to Robohelp server 8

[metavante]

Please help. I have looked everywhere for answers. Here is my problem.

Environment

I have a windows XP machine with robohelp html 7 and the 7.0.3 patch installed. I am testing the trial version of robohelp server 8 for 30 days. The installation of the robohelp server 8 application when ok. I think. I am able to login as admin in the robohelp server web adminstrator application and also able to go the main page (http://mvrobohelp:8080/robohelp/). The congratulations! screen appears.

Problem

When I published the webhelp pro project from the workstation, it does its thing and end with the message that said "successfully published to "Bankway Headquarters".  I go to the robohelp 8 server and login as admin and I do not see the project "Bankway Headquarters" in the projects screen under the general area. It looks like the robohelp server does not finish publishing the project.

Client PC messages

Finished applying Template in 6 sec(s)

Finished compiling WebHelp Pro in 378 sec(s)

Successfully published to "Bankway Headquarters".

Thanks for any help in advance

[tuls_garg]

Hi,

Can you share your tomcat logs? They are located in "<tomcat install dir>/logs" folder .

Tulika.

RoboHelp Server Team

Adobe.

[metavante]

Tulika,

Here are all the log files in that directory. Thanks.

[tuls_garg]

Hi,

I went through your logs. Apparently some of your topic file names contain following characters:

< (less than), > (greater than), " (quote), & (ampersand), ‘ (apostrophe)

Please scan through your topic file names and remove these characters from file names. You can replace them with underscore if you want.

Then regenerate and publish to RoboHelp Server.

Tulika.

[metavante]

Thanks Tulika. We fixed the problem with the file names. I got pass that problem. Now I can see the published project in the robohelp server web application. But when I selected it and click on the "view project" option a black page comes up. I also tried using the IE and I got the same result(http://mvrobohelp:8080/robohelp/server?prj=hq). Any help with help at this point.

Jose

[KHuntington]

Hi Jose,

We have been using RH7 client to publish to RS8 server for about 2 months now. We have a master project/subproject setup and we too have been unable to get the Web Administration tool to allow us to see our projects by using the "View Project" button. They are listed under projects, but do not display correctly. Also, we are unable to see our complete master project with all of the embedded subprojects using the URL that Adobe supplies (e.g., http://<server>:<port>/robohelp/server). The Adobe response to this was that there was something wrong with our publishing mechanism (whatever that means!).

However, the good news is that we can view our projects just fine by using this path instead: http://<server>:<port>/robohelp/robo/server/general/projects/<master project>/<master project start page.htm>

Now, we are not using any of the context or area stuff so this works. We were also told that in bypassing the default method, we would be unable to get the usage statistics (e.g., frequently asked questions, etc). However, we have not experienced this. We are able to collect the metrics and access the reports using the Web Administration tool.

I'm not sure if this will satisfy your requirements, but for us, that was the only way to get to our project to view the complete master/subproject setup. Let me know if you figure out a different solution. I'd be very interested in doing this the "right way" if we can get it to work.

-Kristen