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Can't publish Robohelp project - error indicates restart robohelp

New Here ,
Oct 14, 2021 Oct 14, 2021

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I have been attempting to publish an updated robohelp project.  Upon publish, I get an error message

 

Application Error

The application has run into an error.
Please save your unsaved changes and restart from menu:
Help  Restart RoboHelp
 
I have followed the directions numerous times to no avail.  I've hard booted the computer multiple times as well

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Community Expert ,
Oct 14, 2021 Oct 14, 2021

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Do you mean publishing or generating?

 

Is this the first time since updating?

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

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New Here ,
Oct 14, 2021 Oct 14, 2021

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Hello Peter.

 

I can generate just fine, the PUBLISH is what throws the error.

 

NO-this is not a new project,  have been publishing quite fine for a long time now.  Problem cropped up in last few days

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Community Expert ,
Oct 14, 2021 Oct 14, 2021

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Try publishing use File System. If that works then the problem is with the settings for the server, that will require your IT guys to assist.

 

Sometime using an IP address rather than the server name helps.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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New Here ,
Oct 14, 2021 Oct 14, 2021

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Thanks Peter.

 

I've isolated the problem and was able to fix it and publish again.  Tx

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Community Expert ,
Oct 19, 2021 Oct 19, 2021

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@goLobos  So what was the problem?

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New Here ,
Oct 22, 2021 Oct 22, 2021

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I had attempted to add a second WebHelp site to publish to, and that's when it failed.

I removed the second attempt, and restored the original one.

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Resources
RoboHelp Documentation
Download Adobe RoboHelp