Can't save my Word Document

[aviationintertec1]

I am trying to save my Word Document, and it's not saving whatsoever. What can I do to fix this problem?

[Guest]

Is this a Word issue or a RoboHelp issue? What are you doing with this Word document? What happens when you try to save it? How do you know it isn't being saved? Is it the only Word document you have that won't save? Have you contacted Microsoft Office support?

Answer any and all of these questions to give us more to go on, k?

[aviationintertec1]

It's a RoboHelp Issue. I'm updating some information in my Word Document in order to have all the necessary information needed when customers would want to view the WebHelp when the project is completed.
Nothing happens when i want to save the document. No messages or pop-up shows up to tell me if there is a problem.
It's the only Word Document that won't save. Specifically to RoboHelp I have several problems concerning RoboHelp.

[RoboColum_n_]

Are you referring to the compile function to generate your webhelp output? If so, what has changed since in the project? Is it possible that something you've added has caused a problem.

[aviationintertec1]

It's the compile and save button function that is not working whatsoever. The items that i have changed is the line spacing, font, police, size of title. I wouldn't think of the changes that I have made would have created problems. No message error came up or anything like that.

Is it possible that it's because I have the 30-days trial for RoboHelp?

[RoboColum_n_]

Are the problems related to a single topic? If so, what happens if you try and create a new topic and copy and paste the content. Can you create a new Word document and compile that? The trial version should have nothing to do with your issue.

[aviationintertec1]

The problems aren't related to a single topic. I created a new Word Document and tried to complied it. It still does the same thing...It doesnt save or compile.

[RoboColum_n_]

Is your project stored on a network drive? If so, move it off and try again.

[aviationintertec1]

It was on a network drive, and I removed it from there. But unfortunately it still doesn't work.

Would it be better if I simply restart my project?

[RoboColum_n_]

Before you do that, try the info in this link as I suspect running on a network has corrupted your project.

[Captiv8r]

Hi all

Colum, I doubt that Peter's info on that page will apply here because as I understand it, this is a RoboHelp for Word project.

Folks, I know it appears to be a seductive thing to want to try and do. I'm talking about the desire of "sticking with the Devil you know" meaning Word.

If you are creating WebHelp output, it would behoove you to at least give RoboHelp HTML a once over. The editing interface is very "Word like". You will find that a great many things you struggle with Word over disappear in RoboHelp HTML.

Just a thought... Rick

[Peter Grainge]

Colum

My article is about RH HTML. Lissa is using RH for Word.

[Peter Grainge]

Duplicated post

[aviationintertec1]

Peter,

Can you help me figure out why my Word Document isn't saving please.

It would be greatly appreciated.

[Peter Grainge]

I've been watching this thread and have no idea.

Create a new project and see if that will compile.

Please try to be more precise in your postings. In this one it starts that Word won't save the document. It's not until we have some replies and get to your third post in this thread that we find it is the Compile button that is not working.

As well as creating a new project, go back to the problem one. Make a change and use Word's save. Close the project and reopen. Are the changes still there? If they are, compile and see what happens.

[aviationintertec1]

i created another project, and it still doesn't save/compile.

[pb42225]

I am also having this problem. My project will not save or generate.

[HKabaker]

You didn't specifically confirm this, but I assume you are using RH for Word to build the project, intending to output WebHelp.

What version of RH for Word are you using?

What is the version of MS Word on your PC?

Harvey

[pb42225]

I am using RH7 Word with WebHelp output. I originally installed RH7 with MS Word 2003. In December, I upgraded to MS Word 2007. Do I need to uninstall RH7 and reinstall?

[RoboColum_n_]

If you upgraded to Word 2007 after you installed RH7 then yes you do need to uninstall/reinstall.

[HKabaker]

Nice relay, Colum.

Harvey