Can't search for the term 'XML' in HTML-Help

Report · Jul 08, 2009

Hi!

I work with RH8HTML (8.0.0.203), Windows Vista Business SP2 and IE 7.0.6002.18005.

I've created some topics which include the term XML. When I create the HTML-Help, then search for the term XML, I am shown a message that says Help cannot search for that term. But when I create Web-Help, Help can search for it!

I have checked the Stoplist and the List of ignored words, but XML is not listed.

Does anybody have an explanation for this strange behaviour?

Thanks for helping a help author!

Kind regards,

Kurt

Report · Jul 08, 2009

Hi Kurt,

Has the project (or the topic containing the XML keyword) been set with a different language? My thinking is that if it has, it would use a different .stp file than the one you checked.

Read the RoboColum(n).

Report · Jul 08, 2009

Hi Colum

Thanks for your swift answer.

Indeed, I found 2 different stp-Files: one of them is in the folder de_CH (which means Swiss German), the other one de_DE (which means German German). But ... what do I do now? Can I merge those stp-files, or ... have you got a better idea? Thanks a lot.

Regards,

Kurt

Report · Jul 08, 2009

You want a better idea before I've had my second cup of coffee? LOL! To be honest I hadn't got past the idea that there could be two or more STP files. I guess I'd ask whether the XML term is required in the second STP file. Merging the two would only reduce what is searchable.

Read the RoboColum(n).

Report · Jul 08, 2009

Good morning, Colum

How many cups of coffee have you had this morning? 😉

I have just checked the different stp-files of that project, but none contains the keyword XML. Now I'm a bit confused ... how about you?

Thanks for your help.

Regards,

Kurt

Report · Jul 09, 2009

No coffee so far today but if I get more queries like this, that might change . I have to admit to also being a bit stumped. This could be a bug and would be worth reporting as such. Click on this link to do so.

Read the RoboColum(n).

Report · Jul 09, 2009

I tested this and also found WebHelp is OK. With the CHM, after entering XML I got one of those annoying messages that flash up so fast you cannot read them, however I am pretty sure it was not the same message and then the search did return the required results.

I am inclined to the view this is a bug in the Microsoft compiler but suggest you report it to Adobe. They will investigate and report it to Microsoft, although given the age of the compiler, I somehow doubt they will do anything.

It might be worth some Googling.

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Report · Jul 09, 2009

In dealing with another thread, I checked this problem in FlashHelp. That reported the word could not be found even though it is in one of the topics.

Maybe you should report it to Adobe.

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Report · Jul 09, 2009

Hi all

I just tested this in RoboHelp 8 and it was fine on my own system. The message Peter saw seems to be the typical "Click cancel to stop the search." I attempted to capture it on my own PC but it flashes by so quickly that it eludes me.

Cheers... Rick

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Report · Jul 09, 2009

Rick

1] Yes it probably was that message as I did pick up the word Cancel.

2] When you say you cannot recreate it, in a CHM as per the original question and / or in FlashHelp?

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Report · Jul 10, 2009

Hi there

I only tested .CHM.

I just tested in FlashHelp output and XML was found just fine.

Cheers... Rick

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Report · Jul 10, 2009

That does it! I just tested again in FlashHelp and the search worked this time. I am now officially in a huff.

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Report · Jul 12, 2009

Dear Colum, Peter and Rick,

Thanks a lot for your help; I reported this bug (or whatever it is) to Adobe via the link that Colum provided. Now, it's all in their hands, I guess ... and if I get any news, I will of course report here.

Byebye for now,

Kurt.