Can Windows and Mac users share the same RoboHelp file?

[viky_9100]

I have a team of technical writers that all use Windows OS. A new writer has joined the team that has a Mac OS. Can the same RoboHelp file be shared back and forth between Windows and Mac without any issues?

[Peter Grainge]

I believe that is possible. One issue might be a setting in the presets at least. In Windows it is recommended that you set the full path whereas on Macs the relative option is recommended.

I suggest you run some tests using the About RoboHelp sample project.

I am talking about different authors at different times, not simultaneous use or with source control.

If you want to check with Adobe see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Amebr]

The relative output path option was created specifically so projects could be used across Mac and Windows as they both use different file systems and the absolute paths don't work on each other. 
So you'll need to make sure that is changed in all your targets.

It's probably also worth checking for any other absolute paths in the projects and making sure they are relative (or use a web (https, ftp, etc) url).

The broken links report should help with where to check, but don't change everything willy-nilly as it will sometimes list things that are set up correctly for the output.

If you've made any changes to the skin files or added a custom css there, you'll need to double-check those manually, I believe.

https://helpx.adobe.com/au/robohelp/using/whats-new-robohelp-2020-release-update-5.html#:~:text=In%2....

[viky_9100]

Thank you so much. This is extremely helpful.

[Amebr]

I should also note, that Peter's advice about contacting Adobe is still recommended. There may be other considerations that we don't know about as we aren't Mac users. 🙂

[Peter Grainge]

I recalled a field that should have a relative path but doesn't. See https://tracker.adobe.com/#/view/RH-10862

I don't think I have seen other fields reported for this problem.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.