Cannot connect with Windows 7 64 bit

Report · Apr 12, 2011

I have severe troubles to create a connection to a database with RoboSource Control 3.1 on Windows 7 Professional 64 bit.

On another machine with Windows XP it is running fine.

When trying to connect to the database I get the following error:

Connection "DocumentationDB" is not currently available, please ensure that the RSO3 Server service is running and that the machine is addressable on the network. A network error has occurred. The full error text was 'The argument type System.MarshalByRefObject cannot be converted into parameter type NG3.core.IclientInterface'.

- on the RoboSource Control server machine, the RSO Service is running.

- on my local machine, the RSO3 MiddleTierService is running as well.

- the port to the database server (8039) is open as well, not blocked by a firewall

Any suggestions appreciated.

Regards

Joerg

Report · Apr 12, 2011

Hi Joerg and welcome to the RH forums.

Can you tell us what version of RoboHelp you are running RSC 3.1 with? Windows 7 64 bit is only supported on RoboHelp 9.

The RoboColum(n)

@robocolumn

Colum McAndrew

Report · Apr 12, 2011

Hello Colum

Thanks for the reply.

Yes, we are running RH9 (we have upgraded from RH6).

But before getting files from version control, I installed Source Control Client to get a connection to the database.

I tried now to open a project from source control from the Open Project dialog in RH9, but I got the same error message.

Report · Apr 12, 2011

The fact that it works on an XP machine using the same connection points to something in either your RoboHelp or RoboSource Control installation or your PC. have you checked back to see if you can spot any variances between the two. Sorry I can't really help more. I'm not a RSC user but there are others that do that maybe able to chip in.

The RoboColum(n)

@robocolumn

Colum McAndrew

Report · Apr 12, 2011

Hi all

While RoboHelp 9 (the application) is compatible with W764, I don't think RoboSource Control (a separate and separately installed application) works in the W764 environment.

Cheers... Rick

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Report · Apr 12, 2011

Hi all

How can we work in a team then, as we bought several RH9 instances, but its basic source control feature is not compatibel?? Can this be true, this would be more than disappointing.

Nobody out there that managed to run RoboSourceControl with Win 7 64bit?

Is there any experience to replace RoboSource Control with another source control tool? And how would it integrate with RH9?

Thanks and kind regards

Joerg

Report · Apr 12, 2011

BTW, in the ReadMe.PDF document of the RH9 installation, in section "Known Issues" it says:

"On Windows 7 64 bit machines, multi-author check-in in RoboSource Control 3.1 has certain limitations."

Therefore I would assume that it is supported in general and it should work. It is the connection that does not work in a first step.

Report · Apr 12, 2011

There are number of other source control apps that can be used with RH9. In fact it supports any application that use the Microsoft Source Code Control Interface (MSSCCI) API (e.g. Microsoft Visual Source Safe). However other alternatives include Tortoise SVN and Team Foundation Server.

The RoboColum(n)

@robocolumn

Colum McAndrew

Report · Oct 25, 2011

Joerg_ wrote:
BTW, in the ReadMe.PDF document of the RH9 installation, in section "Known Issues" it says:
"On Windows 7 64 bit machines, multi-author check-in in RoboSource Control 3.1 has certain limitations."
Therefore I would assume that it is supported in general and it should work. It is the connection that does not work in a first step.

We're considering switching to RoboSource control and we have Win 7 64-bit too. So this interests me as well if this indeed doesn't work on a 64-bit setup.

Are you able to connect to a local database in a local install of the RoboSource Control server? I've installed both the server and the client on my computer, and I've been testing them out to become familiar with them. It seems to work fine in a Win 7 - 64 bit environement where both the server and client is installed on a single machine. I know that probably doesn't help you, but it may help narrow the field in determining what's wrong.

Report · Oct 25, 2011

Hi,

Adobe release a patch for RoboSource Control for x64 machines in September (RoboHelp 9). See http://kb2.adobe.com/cps/917/cpsid_91739.html

If you do not have this patch installed, RoboSource Control may not work on 64-bit operating systems.

Greet,

Willam

Report · Oct 25, 2011

Thanks for that Willam. It was working for me locally, but it wasn't committing (checking in) properly. A version history wasn't getting stored until I applied that patch.