Cannot delete active review

[KarenMinOR]

Using RoboHelp 2020.5.71

I have a couple old "active" reviews I want to delete. I found this recent post, How to delete active reviews? but using the new Delete option in RoboHelp results in an error: 

The Help menu does not have an option to view the error log, so I can't tell what went wrong or how to fix it. Is there another way to delete old "active" reviews?

Thank you!

[Jeff_Coatsworth]

According Vivek, that got fixed in Update 5 - you'd better contact support about what's going on in your system - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

[KarenMinOR]

Thanks! Will do.

[KarenMinOR]

I think the two projects that show up in the Review tab are reviews I created before I installed Update 5. They show up no matter which project I have open -- aren't they supposed to appear only for the project they were created in?

While I wait for my IT dept to connect with Support, I tried some troubleshooting on my own. Here's what I've noticed:

When I create a review, it shows up in the Active Reviews list. After I select one or more topics and click the Share button, while RH is churning to create the review, the review DISAPPEARS from the Active Review list, never to be seen again. The review link is live, however, and I can add comments and so forth.

<rub chin emoji>

[Peter Grainge]

I would have thought a review should only appear in the relevant project. I'm wondering if you are just getting the error with ones that are not related to the project?

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[KarenMinOR]

That's what I wondered too. I wanted to create a test review to see if I could delete it, but then the reviews started disappearing. So I reinstalled RH and upgraded to Update 5. The problem -- creating a review that vanishes after I share it -- remains:

The link it created is live, but the review doesn't show up in Active Reviews. If I close that Test Review tab, it's gone forever. 😞

[Peter Grainge]

When I create a review, it shows up in the Active Reviews list. After I select one or more topics and click the Share button, while RH is churning to create the review, the review DISAPPEARS from the Active Review list, never to be seen again.

That sounds familiar. Wondering if there is a similar post?

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[Peter Grainge]

Just wondering, do you have the Creative Cloud Desktop application installed? You don't have to have a Creative Cloud subscription but you do need to desktop app. It should show in your Start menu as Adobe Creative Cloud.

https://creativecloud.adobe.com/apps/all/desktop/pdp/creative-cloud

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[KarenMinOR]

I do, yes. In fact, it just finished updating InDesign.

[Peter Grainge]

That's about all I can think of. Let us know how you get on with Support.

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