Cannot Edit Project

Report · Oct 29, 2008

I have Robohelp 7 HTML and I am currently working on a project. When I open my project I can view my Project Manager folders and the Table of Contents but I cannot access the topics I have created to edit them -- it does not allow me access to my existing topics. Yet, when I click on the view option I can see the topics I've alread created.

I have tried to resolve the problem as follows:

Rebooted my PC, copy and re-published the CPD file.

Thank you for your assistance.

Report · Oct 29, 2008

Can you see the Design Editor?

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Report · Oct 29, 2008

I can see the design editor window, but when I select a topic to edit, the window remains blank -- it doesn't allow me to edit anything.

Report · Oct 29, 2008

This is a first. Usually the problem is someone has the dual screen setup and cannot see the editor because it is on a screen no longer connected.

Is the project on your local drive? Any source control involved? What happens if you create a new topic?

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Report · Oct 29, 2008

My project is on my local drive, and I am using SVN with the !SSL folder ignored. I am able to create a new topic and it will appear in the Design Editor window, however, existing topics do not appear and are not editable.

Report · Oct 29, 2008

Then it seems that something is not allowing you to pull those topics out of source control so that you can edit them. That is a source control issue that I cannot help you with. Probably your developers would be best placed to assist.

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Report · Oct 29, 2008

Hi there

Just hazarding a guess here.

From my past experiences with different source control systems it seems that each uses what we call a "Working Folder". This folder stores copies of the files that are part of source control. When you check a file out to work on it, the source control system normally changes the status of the file to Read/Write. You edit and when the files are checked back in, they are copied from your local PC back to the server. Part of that process changes the status from Read/Write to Read Only. So it's possible that for some reason the files aren't being changed to the Read/Write status. However, if that were the case I'd be a bit confused as I would expect RoboHelp to issue some warning or whatever that alerted you to the fact it was Read Only.

Cheers... Rick

Report · Dec 19, 2008

I'm having this problem once again! Last time the problem resolved itself within 5 days. Again, I'll post this issue to see if anyone has any ideas...

I'm accessing my current project via ROBOHELP 7 HTML. When I click on the topic it does not appear in the editing pane yet I am able to "view" my project when I click on the eyeglass option. I am unable to edit any exisiting topics that I have created within my project.

I unchecked "read only" and applied it to my project folder but when I go back it shows "read only". I don't know if this has anything to do with my issue.

Any suggestions would be greatly appreciated

Report · Dec 19, 2008

Create a new project outside of any source control or open one of the supplied sample projects. Does that display correctly?

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Report · Dec 19, 2008

Can you tell me where I can find these samples because I have searched everywhere and cannot locate them. Thanks!

Report · Dec 19, 2008

In RoboHelp, click File > Open. In the dialog, look at the icons on the left side and click the icon for Samples.

Report · Dec 19, 2008

Well I opened the Clownfish School sample and it won't pull up any pages for editing but it will allow me to view (using eyeglasses). Now what?

Report · Dec 19, 2008

I think you should uninstall and reinstall RH.

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Report · Dec 19, 2008

I did that before when I initially had this problem and it didn't help matters.

Report · Dec 19, 2008

Are you in a corporate environment?

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Report · Dec 19, 2008

Yes I work in a corporate environment.

Report · Dec 19, 2008

I think you need to involve your IT department with a view to checking permissions.

The other thing I would try is getting them to install the trial version on a spare PC and seeing what happens there.

Also check that RH was installed with admin rights.

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Report · Dec 23, 2008

Just an FYI...

I selected Tools, Options, Tool Locations and my project was set to Auto Select Editor. I switched it to "used default editor" and ensured the project is default is set to Robohelp WYSIWYG. I have now resolved the problem -- I am able to access and edit my project.

Report · Mar 16, 2009

FYI, I am not using source or version control and my project is on my local drive. ENW18's solution (i.e. Tools->Options->Tool Locations) worked to fix my same problem anyway.

Report · Mar 16, 2009

I should have said that his solution fixed my problem as well. Also, note that this problem might have crept in for me since my company upgraded to Word 2007 after I upgraded to RoboHelp V7. I am wondering if the Word 2007 installation affected this setting.

Report · Mar 20, 2009

Actually this has not permanently fixed the problem. I have to add a new topic each time I open before I can start editing any existing ones. I am going to start a new thread about it.