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Cant able to Import word file

Community Beginner ,
Feb 03, 2020 Feb 03, 2020

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Hi Team,

Cant able to import the Word  file. Getting the Document Read Error "Cannot read filename.docx Make Sure that the document is closed". Even though i have closed all the .docx files.

 

 

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New UI

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Community Expert ,
Feb 05, 2020 Feb 05, 2020

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Create a simple new document and try with that. That will confirm or not that it is something about the document you can't import.

 

If that proves to be the case, then open the document in Word to see if you can spot anything unusual about the document.

 

I am assuming you are using 2019 New UI as you have applied that tag.


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New Here ,
Mar 30, 2020 Mar 30, 2020

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Hello Shyam,

 

I am having the same issue in RH2019. I get the same error.  Make sure my document is closed.  But I have no problem importing the document into RH2019 CLASSIC.

 

Did you happen to find a solution or workaround to the problem.


Thank you,

 

Ken

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Community Expert ,
Mar 30, 2020 Mar 30, 2020

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LATEST

Are you all patched up? Check Help > Updates to check. Update 12 just came out recently.

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