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CHM output - Options -> home produces error

Community Beginner ,
Sep 25, 2019 Sep 25, 2019

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We are publishing a chm help document for our users.  The intoduction page appears as our starting page just fine.  However, we have had some users playing with the chm file and if they ask for Options and then Home they get the error below.  I'm not seeing where I can specify what should display for that option.

clipboard_image_0.png

 

Any help would be appreciated.

Thanks

Jim

TOPICS
HTML help, New UI

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correct answers 1 Correct answer

LEGEND , Sep 25, 2019 Sep 25, 2019
Okay, I wasn't sure which you were using, so I covered both bases. I just created and uploaded a video that should help. Please advise as to your outcome!

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Adobe Community Professional ,
Sep 25, 2019 Sep 25, 2019

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Are they trying to view it on a server or locally?

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Community Beginner ,
Sep 25, 2019 Sep 25, 2019

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Locally

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Adobe Community Professional ,
Sep 25, 2019 Sep 25, 2019

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Was it working before or is this a new behaviour?

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Community Beginner ,
Sep 25, 2019 Sep 25, 2019

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I never thought to actually use that combination. So, I can't say for sure.

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LEGEND ,
Sep 25, 2019 Sep 25, 2019

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What version of RoboHelp?

 

If you say 2019, is it classic or the new beast?

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Adobe Community Professional ,
Sep 25, 2019 Sep 25, 2019

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You specified the default start page in the output, right? If so, I'm out - CHMs are such ancient technology now, it's a wonder they still launch IMHO. Paging @rick 😂 - [edit - hey look! he's summoned!]

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LEGEND ,
Sep 25, 2019 Sep 25, 2019

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Tsk Tsk Tsk... paging me after I responded? 😉

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LEGEND ,
Sep 25, 2019 Sep 25, 2019

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Okay, I wasn't sure which you were using, so I covered both bases. I just created and uploaded a video that should help.

 

Please advise as to your outcome!

 

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Community Beginner ,
Sep 25, 2019 Sep 25, 2019

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Rick,

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Community Beginner ,
Sep 25, 2019 Sep 25, 2019

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Rick, As always you are amazing. It was the new 2019 RH and not classic. Adding it to the Windows setting did the trick. Thanks ever so much - Jim

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LEGEND ,
Sep 25, 2019 Sep 25, 2019

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LATEST
I think amazing is highly suspect, LOL, but I'm happy I managed to help a bit! YAY!

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Resources
RoboHelp Documentation