Closed for Maintenance, Closed for Maintenance

Report · Aug 12, 2008

I'm a bit frustrated with the Adobe RoboHelp forums; my searches for answers to my import issued from Word 2007 to RH HTML 7.0 have yielded "sorry for the inconvenience" all day from 10 AM through noon, from 2PM through 5:50 PM (daylight time)...that's all during Adobe's working hours.

A simple import yielded not grainy pictures--but no pix at all. There's several postings asking how to handle grainy pix, or other import issues, but I can't get to the answers.

Sorrrrrrrrrry, but I'm getting dubious help from RoboHelp Help...which mentions JavaHelp, NetScape and Oracle "things" don't work. But no greater detail than that. I'm using Office 2007, IE 7, RH 7 and I'm glad it's the 30 day trial...sure, the Kadov tags are gone, but I'm not happy with the import results nor with the Publish Printed layout from RH--I get failures.

The forum answers are out of reach for me. Is someone trying to tell me something?

Report · Aug 12, 2008

Hi Yenelli

Sorry, but to be quite honest with you... The forum search feature sucks cheese in a sandstorm. If you look at the links that are produced, you will find that they look something like this:

http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=65&catid=449&threadid=1385287&h...

But if you trim off the last bit where it says:
&highlight_key=y&keyword1=images

So it leaves behind only:
http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=65&catid=449&threadid=1385287

The link should then work.

I've reported to Adobe and others have reported to Adobe. Yet the issue remains. Adobe sees no issue they can duplicate, even though all of us report issues with it.

As for the image issue, one way to handle it is to simply save the images external from Word and add them as a separate process.

Cheers... Rick

Report · Aug 12, 2008

Whew! Thanks RoboWizard...my thankful email reply to your helpful suggestion included some colorful repartee, but email was squelched by Sys Admin. The "Alamo" has a hefty moat, huh. (Alamo...adobe...meh)