Conditional Tags in Robohelp Classic

[juliannam27523423]

Hi There,

I am working in Robohelp 2019 in the Classic view and am having trouble with the conditional tags. I had a conditional tag and then deleted it after I had already applied it to some of my content. I then tagged my content with the new tag.

The new tag is yellow. But the lines above the content are army green. It is essentially applying two tags at the same time. If I highlight the copy, right click and go to the conditional tag drop down I can see that there are two tags checked. One of them is the one I deleted.

But if I pull up the list of my tags, it is not there. How do I get rid of this ghost tag?

Thank you in advance.

Julianna

If I go to 

[Peter Grainge]

Please use the photo icon to insert images within the post. Some supporters will not open attachments for security reasons and if you do download, you are then not seeing the image inline with the text. Then thanks to a quirk of this forum you have to close the thread and reopen it before you can reply. Crazy but that's the way it is.

When you delete a tag, RoboHelp pops up a message saying the references in topics will be deleted. I just tested it in 2019 Classic and it did indeed delete the references in the topics.

Does the reference still show if you look at the code in HTML view?

Try recreating the tag and then deleting it again. 

Do you have all updates applied?

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See www.grainge.org for free Authoring and RoboHelp Information

[juliannam27523423]

Hi Peter,

Yes the reference was still showing in the code in the HTML view. I deleted them and everything is fine now. 

Next time I'll be sure to use the photo icon to post images next time.

Thanks so much!

Julianna