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Conflict with my Cookie consent banner

Community Beginner ,
Oct 10, 2024 Oct 10, 2024

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Hi, 

We use CookieYes for the cookie consent agreement for our web site (generated with RH 2022.4179). But it seems that there is a conflict between CookieYes and the mobile version of the website. The window of CookieYes can't be closed.

Is someone had the same issue?

 

Thanks for any help! 🙂

 

Armelle

 

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Community Expert ,
Oct 10, 2024 Oct 10, 2024

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I don't think CookieYes has ever been mentioned on these forums. 

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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New Here ,
Oct 14, 2024 Oct 14, 2024

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Hi Armelle,

We're sorry to hear that you're experiencing issues with the CookieYes banner on the mobile version. Please reach out to us at support@cookies.com, and our team will be happy to assist you in finding and resolving the issue as quickly as possible.

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