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Content of CHM file not visible on some computers (RH2019 Classic and Win10)

New Here ,
Nov 12, 2020 Nov 12, 2020

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I'm using RH2019 Classic to compile CHM help files (HTML Help) and some users are unable to see the content. They get a Windows message that the Publisher is unknown so I suspect that Windows is blocking the content but am not sure how to correct it. I previously used RH2015 and didn't experience this issue. Thanks.

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Adobe Community Professional , Nov 13, 2020 Nov 13, 2020
What happens is they get this dialog. If they deselect the check box they will stop getting the warning. The reason they are getting it is, I believe, because they have downloaded the file from somewhere rather than it being installed as part of a program installation. I don't know why it is happening and did not in earlier versions. Was it delivered in a different way then?

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Adobe Community Professional ,
Nov 12, 2020 Nov 12, 2020

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What happens when they click Open?

 

Also, please use the Insert Photo icon as many people won't download attachments for security reasons, and a forum bug means we need to close the topic and reopen it before we can reply.

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Adobe Community Professional ,
Nov 13, 2020 Nov 13, 2020

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What happens is they get this dialog.

 

image.png

 

If they deselect the check box they will stop getting the warning. The reason they are getting it is, I believe, because they have downloaded the file from somewhere rather than it being installed as part of a program installation.

 

I don't know why it is happening and did not in earlier versions. Was it delivered in a different way then?

 

Please use the Blue reply button at the top. It helps keep posts in order.

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New Here ,
Nov 13, 2020 Nov 13, 2020

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Thank you Amebr and Peter Grainge for replying to my query. We cleared the checkbox on the security warning and then we could see the content. I sincerely appreciate your help!

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RoboHelp Documentation