Context-Sensitive Help in RoboHelp 9

[Guest]

Hi -- I recently upgraded from RoboHelp 5 to RoboHelp 9.  My first WebHelp project that I created using RoboHelp 9 is giving me problems with Context-Sensitive Help.  When a user clicks on a Help link that is supposed to bring him/her to a specific topic, the user is brought instead to the project's main screen with the TOC, Index, and Search. 

Is there something specific that my Developers and I should be doing differently in RoboHelp 9 vs. RoboHelp 5?  Is the problem being caused because I made the jump from 5 to 9 without upgrading in between? 

Any help that anyone can offer will be greatly appreciated. 

Thank you.

[Jeff_Coatsworth]

What sort of help output are you creating? Are your developers calling the help correctly? Are you giving them the correct mapids? Have you tested it yourself from with RH?

[Guest]

I'm creating WebHelp HTML.  I believe that they are calling the help correctly with the correct mapids. 

About the testing -- I don't know how to test. When I try to follow the instructions posted in RoboHelp Help forum, and trying to test local Help -- I select Offline as instructed, then the next instruction is "For Local Help, click the Browse button, and select a Help file."  Which help file?  My project Help folder has many files and several folders such as !SSL!, !Language! WebHelp, resourse, whdata, etc.  So, I've not been able to test.

[Peter Grainge]

Maybe this link will help.

http://www.wvanweelden.eu/robohelp/context_sensitivity_in_webhelp

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Guest]

Thank you.