Context-sensitivity not working

[Tech_Doc_Girl]

We recently switched from WebHelp to HTML5. Unfortunately, at some point during the switch, the context-sensitive setup broke. It appears that RoboHelp is no longer generating the cshdat_robohelp.htm or index_csh.htm files. Any idea why? What am I doing wrong?

[Amebr]

Check that you've ticked the required map files in the SSL\Output settings dialog box. I frequently miss that when switching outputs.

[Tech_Doc_Girl]

I did...that wasn't it

I found an article on Willam's site and it appears that I have to change the way the context sensitive topics are called: https://www.wvanweelden.eu/articles/context-sensitivity-responsive-and-multiscreen-html5.

However, my next road block is that when the online help is opened normally (index.htm), it's automatically appending #t=First_Topic.htm to the end of the URL (e.g., http://dummysite/onlinehelp/index.htm#t=First_Topic.htm). Which doesn't matter for the just opening the online help by default. However, when the context sensitive called is made, it's doing the same thing and redirecting to the "home page" (e.g., http://dummysite/onlinehelp/index.htm?rhcsh=1&mapid=2189#t=First_Topic.htm). Any idea on how I can force it to NOT append that?

[Peter Grainge · Accepted solution]

Please note that the method of calling CSH has been changed in RoboHelp 2017 Update 2 so that it now opens as it did prior to Update 4 in RoboHelp 2015.

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See www.grainge.org for RoboHelp and Authoring information

@petergrainge