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Creative Cloud File syncing disabled

Community Beginner ,
Jan 23, 2023 Jan 23, 2023

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Hello,

I want to generate review links using RH 2020 to collaborate with SMEs. However, the Adobe CC account shows "File syncing disabled". I do not have admin rights to my computer, and so far, both Adobe and the IT dept have been unable to provide a solution to enable it. The account I have signed into is the corporate account that owns the subscription, although it is associated with my corporate email address. Not sure if this has any bearing on the problem. I have tried in vain to find a solution online and in the community posts. Adobe support has uninstalled and reinstalled the tech comm suite, but that didn't help. I have been stuck for weeks on this and it is frustrating. Can anyone recommend a solution?

Thank you.

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Community Expert ,
Jan 23, 2023 Jan 23, 2023

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If you've alreday involved the RH folks and your own IT and they still haven't figured out what's going on - then I suspect none of us here on the forum will have much more to offer either. Have you looked at creating PDFs to use as content review vessels outside of the CC environment?  

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Community Beginner ,
Jan 24, 2023 Jan 24, 2023

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I am using PDFs currently but it's tedious.

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Community Expert ,
Jan 23, 2023 Jan 23, 2023

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I don't know what you've tried exactly, but this post has a comment right at the end about installer packages created through the Admin Console that could be relevant.
https://community.adobe.com/t5/enterprise-teams-discussions/re-creative-cloud-quot-file-syncing-disa...

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Community Beginner ,
Jan 24, 2023 Jan 24, 2023

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Worth a shot; I looked through other related threads but somehow missed this one. Thanks!

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