Design editor not opening in RH9

Report · Jan 13, 2014

I've been having various problems with RoboHelp 9 lately, most of them now solved. One still remains, however.

In my user account, the design editor won't open for our own projects (it does open for RH's demo projects). Since it works fine in my admin account, I thought it was a rights issue, but I've given "everyone" full rights, and it's still happening.

I've tried renaming the .cpd file, but that didn't help.

Trying to fix the other problems meant giving Adobe access to my system and letting them fiddle with the registry and reinstalling programs. (RH9 has been uninstalled and re-installed.) My RoboHelp is part of the TCS, which doesn't help.

Does anyone have any suggestions?

Thanks.

Marion

Report · Jan 13, 2014

Hi there

If you click Tools > Options > File Association, does your dialog match the one below?

Cheers... Rick

Report · Jan 13, 2014

Yes, it does, Rick, thanks. It wouldn't work right in the Administrator

account either if that was wrong, right? (That's a strange sentence!)

Report · Jan 13, 2014

Curiouser and curiouser - I can edit topics as long as I open a master

first. That seems to open the design view, and then I can open topics and

edit them. ?????

Report · Jan 13, 2014

Hello again

I think it's a long shot, but my memory is nagging me that it may have something to do with your default browser? Try closing RoboHelp and configuring IE as your default if it's not. Then restart RoboHelp. If IE was what you used in the past, see if it now works. If IE wasn't what your browser of choice was, close RoboHelp again, reconfigure back to your preferred browser and restart RoboHelp. See if that changes any behavior.

Cheers... Rick

Report · Jan 13, 2014

Good thought, Rick, but I don't think so. My default browser has always

been IE, though a couple of weeks ago Microsoft pushed out IE 11. The same

thing applies, though - it works in the Administrator account, but not in my

working account, and the default browser is the same in both, I think.

Thanks for the thought, though.