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Display in auto-size pop up is not working

Explorer ,
Apr 27, 2023 Apr 27, 2023

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I'm working in RH17 and when I hyperlink to another external RH, I have no issue when it is selected to display in frame; however, some topics will not work externally when I publish to display in auto-sizeing popup.  They are set to link to relative paths and sometimes the number of ../ makes a difference and I'll add/remove and it works.  But there a select few that no matter how many I have , it is not working and I'm stumped.  Not a RH expert. This is something new that we have implemented.  Any ideas why it works sometimes and not others.  When I click externally, it just doesn't pop up at all. 

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correct answers 1 Correct answer

Explorer , Jun 29, 2023 Jun 29, 2023

Finally realized the issue is a JS snippet that is conflicting in some way with the pop up.   removed that and they are working properly

 

 

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Community Expert ,
Apr 27, 2023 Apr 27, 2023

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I assume you mean RoboHelp 2017 as there was no version 17.

 

Looking at your second sentence it looks as if it is as simple as getting the relative path correct.

 

It is the relative path where the outputs sit that is what you need to calculate. It should be one ../ for each level you have to go up to get to a common folder, then the path name down from there.

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Explorer ,
Apr 27, 2023 Apr 27, 2023

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Yes, Im in RH 2017.  Yes, that is partially the issue. So for example if link appropriately with the appropriate ../ and it is selected to hyperlink as display in frame, it functions and opens up that link.  If I change it to Display in auto-sizing pop up without changing the relative path , it does not work.  When I click the link externally it does nothing.. I can have multiple on a page that work perfectly, and then one that doesn't and I haven't been able to nail down why.

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Community Expert ,
Apr 27, 2023 Apr 27, 2023

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Are you saying that nothing works when you generate an output and view it locally or just when you push it to a webserver. It's important that it is a webserver rather than a fileserver as they are configured in different ways.

 

Do you have a developer who can take a look at the paths? That is the most likely place to find the problem. If not, can you replicate this in two simple new projects? If you can, then I will take a look. Post back the outcome of the test first.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

 

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Explorer ,
Jun 29, 2023 Jun 29, 2023

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Finally realized the issue is a JS snippet that is conflicting in some way with the pop up.   removed that and they are working properly

 

 

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