Does anyone else run into Robohelp 11 hanging on startup?

[G5_Matty]

I've tried three installations.  I'm running RH 11 as Administrator, on Windows 7.  It hangs on the splash graphic, during "initializing user data".  It eventually does arrive at the workspace, it just takes quite a long time.  Maybe that's normal, I don't know Anyone else run into this?

[Peter Grainge]

Three attempts on one machine or one attempt on each of three machines?

What are you calling a long time?

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[G5_Matty]

Three attempts on one machine.  Start-up time up to ten minutes, which is a bit nuts to me . I have to do the work, so I'll continue to wait it out, while working other applications.  Adobe Updater has fired three times for RH11 in the last week, so they are definitely working something.

[Peter Grainge]

I would try uninstalling using Revo Uninstaller Free Version if this is a 32 bit version. I don't think there is a free edition of the 64 bit version. Then reinstall.

Was Rh was installed to C drive program files in the normal way?

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[G5_Matty]

I will try that.  Yes, I installed it in the default location(s).  Thanks, Peter.

[Captiv8r]

Hi there

Is this still happening today? I ask because yesterday Adobe was having issues with their servers and many folks were experiencing issues with their creative cloud apps. So maybe RoboHelp was hanging while it tried to reach Adobe?

Cheers... Rick

[G5_Matty]

Thanks for the tip, Rick.  It has been going on for a week or so.  I did try starting it up today, pre-VPN (which would have caused it to abort a try at the network), and it started right up.  I went in and deselected "Automatically Check for Updates" for the time being, to see if that improves things.

[Peter Grainge]

So now it is OK?

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge