Doubt on Robohelp Subscription

[Lija SN]

Hi

I've purchased a one-year plan for the RoboHelp Multiplatform Enterprise version, 

and I've installed the corresponding version on my system.

Despite having a one-year subscription, the system indicates that there are "X" days remaining for the trial version. Buy Now.

Please could you help me with this. 

I want to use Adobe Robohelp -Version 2022.3.93.

What this means "Your administrator hasn’t assigned any apps or services to your account. Contact your administrator to request access."

[Jeff_Coatsworth]

You should contact the RH folks directly as nobody here on the forums will be able to deal with that sort of thing because we're all user-to-user here - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

[Lija SN]

Thank you Jeff

[Peter Grainge]

It looks like you have purchased the Enterprise version which is way more expensive than a single user licence. Was that intentional?

If it was, that licence requires a single administrator to be nominated as they will then deal with support issues. I think first of all you need to confirm which licence you wanted.

If it was the Enterprise licence, then try this forum for setup help. Download & Install - Adobe Community.

If you only wanted a single user licence, then follow the link that @Jeff_Coatsworth has given you. As the problem is about the wrong licence, it's not so important to follow the email route. Go for whatever gets a quicker answer.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Lija SN]

Thank you Peter