Drop-down list images are missing in the PDF output - Robohelp version 2020.6.76

[Krishnali]

The drop down list images in the project do not appear in the pdf output when I use the "Print" condition tag. But the images appear if I use the "Online" condition tag. 

For eg: <p>The <a class="dropspot" data-condition="Others:Online" data-rhwidget="DropSpot" data-target="POPUP467191772" href="#">Sign In</a></span><span data-condition="Others:Print">Sign In</span> page appears. </p>
<div data-targetname="POPUP467191772">
<p class="img"><img alt="" src="assets/images/Authentication_Sign_in.png" /></p>
</div>

I need online and print condition tags because I want HTML and PDF outputs 

I use RoboHelp version 2020.6.76 and Adobe Reader Touch version 3.1. 

Does anyone have s solution to this problem or why is it happening? 

[Jeff_Coatsworth]

Was this happening before in earlier versions of RH2020 or is this a converted project from a Classic version?

[Krishnali]

It is a converted project from earlier versions but the tags were added later on in the 2020 version

[Jeff_Coatsworth]

Have you tried creating new output presets & generating again?

[Krishnali]

Yes did that twice and tried couple of things but all in vain.

[Peter Grainge]

Rather than looking at the code, tell us what you are wanting to appear and when.

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[Krishnali]

The images are put in a drop down list. The font of the drop down list is different from the font of the other text. As a solution to this issue I applied online condition tag to the drop down list text and print condition tag to the same text re-written. It works fine in the word output but in the pdf out the image does not appear. I have attached the screenshot to get a better idea of the problem.

I need drop down list for the HTML output and normal text with images in the PDF output

[Peter Grainge]

OK so the tagging is only for the dropdown text so that you can have different fonts online and in print, the image is always required, correct?

Both PDF and Word presets have a check box to include Dropdown text content. Is that selected in both?

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[Krishnali]

Yes, correct

Yes, I have checked all the boxes and it works fine in the word ouput but only the pdf output is giving trouble 

[Peter Grainge]

In the test project you created it has the same problem, correct? If so can you share that project? If you can, then see the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

I will take a look at it tomorrow.

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[Krishnali]

I haven't created a test project but I can create one and share it with you.

[Peter Grainge]

OK but check you have the same issue in that.

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[Krishnali]

I have e-mailed you via wetransfer. Plz check and let me know whenever possible

[Peter Grainge]

Nothing received. You say you have emailed me via WeTransfer. Normally you upload and then they email me. They do also provide a link you can email me. It looks like you didn't quite follow their steps as whilst there can be a delay, it is only an hour or two. I should have received something by now.

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[Krishnali]

Okay I will check

[Krishnali]

Mail sent. Plz check

[Peter Grainge]

Received now. Will look tomorrow.

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[Peter Grainge]

Hmm! I got the same result even after changing your expression. I couldn't see why you had an Include as content is automatically included unless tagged out in a simple expression such as this one.

I also tried using two dropdowns rather than one but that hit further issues.

I have referred the whole thing to Adobe and will get back to you when I know more.

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[Peter Grainge]

Adobe recreated the requirement and it worked for them so I set things up again and it has worked for me this time. Obviously it is playtime for the elves.

To reconfirm, the objective is

• To have one dropdown with one image.
• The hotspot tagged so that in print you see the word "Print" plus the image while online you see the word "Online" plus the image.
• This is required in responsive, PDF and Word outputs

The steps were:

1. Type OnlinePrint blah blah on a line.
2. Select the whole OnlinePrint string and create the dropdown.
3. Add the image.
4. Select "Online" only and apply the Online tag. 
5. Select "Print" only and apply the Print tag.

For me that is now working. Try again in a new topic in your copy of the test project and see if that now works.

I mentioned using two dropdowns. The idea was partly to see if that helped and partly for the scenario where you actually want different images. That works as well in responsive and PDF outputs but in Word the content of the tagged out hotspot (Online) got included as well. That has been logged as a bug.

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[Krishnali]

Yes, this definitely works but the font will still be the same as we have included Online and Print in the dropdown menu. 

As for the (Word the content of the tagged out hotspot (Online) got included) bug, I wanted the same result in the PDF. Unfortunately you say it is now been logged as a bug.

[Peter Grainge]

Yes, this definitely works but the font will still be the same as we have included Online and Print in the dropdown menu.

The issue was one hotspot with two words tagged differently. So if they are say "onlineprint" what is stopping you apply a different inline font to say "print" as I have done below. It's still the same hotspot.

onlineprint

What do you mean by dropdown menu?

As for the (Word the content of the tagged out hotspot (Online) got included) bug, I wanted the same result in the PDF. Unfortunately you say it is now been logged as a bug.

What I said is what you are doing works as you have proved. The bug is only in the scenario that you want two separate dropdowns but that's not what you are doing.

As far as I can see the issue in the scenario you reported is now working OK.

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