• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Drop-down list images are missing in the PDF output - Robohelp version 2020.6.76

New Here ,
Oct 08, 2021 Oct 08, 2021

Copy link to clipboard

Copied

The drop down list images in the project do not appear in the pdf output when I use the "Print" condition tag. But the images appear if I use the "Online" condition tag. 

 

For eg: <p>The <a class="dropspot" data-condition="Others:Online" data-rhwidget="DropSpot" data-target="POPUP467191772" href="#">Sign In</a></span><span data-condition="Others:Print">Sign In</span> page appears. </p>
<div data-targetname="POPUP467191772">
<p class="img"><img alt="" src="assets/images/Authentication_Sign_in.png" /></p>
</div>

I need online and print condition tags because I want HTML and PDF outputs 

I use RoboHelp version 2020.6.76 and Adobe Reader Touch version 3.1. 

Does anyone have s solution to this problem or why is it happening? 

 

 

TOPICS
Output presets

Views

155

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 08, 2021 Oct 08, 2021

Copy link to clipboard

Copied

Was this happening before in earlier versions of RH2020 or is this a converted project from a Classic version?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 08, 2021 Oct 08, 2021

Copy link to clipboard

Copied

It is a converted project from earlier versions but the tags were added later on in the 2020 version

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 08, 2021 Oct 08, 2021

Copy link to clipboard

Copied

Have you tried creating new output presets & generating again?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 08, 2021 Oct 08, 2021

Copy link to clipboard

Copied

Yes did that twice and tried couple of things but all in vain.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 09, 2021 Oct 09, 2021

Copy link to clipboard

Copied

Rather than looking at the code, tell us what you are wanting to appear and when.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 09, 2021 Oct 09, 2021

Copy link to clipboard

Copied

The images are put in a drop down list. The font of the drop down list is different from the font of the other text. As a solution to this issue I applied online condition tag to the drop down list text and print condition tag to the same text re-written. It works fine in the word output but in the pdf out the image does not appear. I have attached the screenshot to get a better idea of the problem.

I need drop down list for the HTML output and normal text with images in the PDF output

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 09, 2021 Oct 09, 2021

Copy link to clipboard

Copied

OK so the tagging is only for the dropdown text so that you can have different fonts online and in print, the image is always required, correct?

 

Both PDF and Word presets have a check box to include Dropdown text content. Is that selected in both?

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 09, 2021 Oct 09, 2021

Copy link to clipboard

Copied

Yes, correct

 

Yes, I have checked all the boxes and it works fine in the word ouput but only the pdf output is giving trouble 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 09, 2021 Oct 09, 2021

Copy link to clipboard

Copied

In the test project you created it has the same problem, correct? If so can you share that project? If you can, then see the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

 

I will take a look at it tomorrow.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 09, 2021 Oct 09, 2021

Copy link to clipboard

Copied

I haven't created a test project but I can create one and share it with you.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 09, 2021 Oct 09, 2021

Copy link to clipboard

Copied

OK but check you have the same issue in that.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 09, 2021 Oct 09, 2021

Copy link to clipboard

Copied

I have e-mailed you via wetransfer. Plz check and let me know whenever possible

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 10, 2021 Oct 10, 2021

Copy link to clipboard

Copied

Nothing received. You say you have emailed me via WeTransfer. Normally you upload and then they email me. They do also provide a link you can email me. It looks like you didn't quite follow their steps as whilst there can be a delay, it is only an hour or two. I should have received something by now.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 10, 2021 Oct 10, 2021

Copy link to clipboard

Copied

Okay I will check

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 10, 2021 Oct 10, 2021

Copy link to clipboard

Copied

Mail sent. Plz check

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 10, 2021 Oct 10, 2021

Copy link to clipboard

Copied

Received now. Will look tomorrow.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 11, 2021 Oct 11, 2021

Copy link to clipboard

Copied

Hmm! I got the same result even after changing your expression. I couldn't see why you had an Include as content is automatically included unless tagged out in a simple expression such as this one.

 

I also tried using two dropdowns rather than one but that hit further issues.

 

I have referred the whole thing to Adobe and will get back to you when I know more.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 11, 2021 Oct 11, 2021

Copy link to clipboard

Copied

Adobe recreated the requirement and it worked for them so I set things up again and it has worked for me this time. Obviously it is playtime for the elves.

 

To reconfirm, the objective is

  • To have one dropdown with one image.
  • The hotspot tagged so that in print you see the word "Print" plus the image while online you see the word "Online" plus the image.
  • This is required in responsive, PDF and Word outputs

 

The steps were:

  1. Type OnlinePrint blah blah on a line.
  2. Select the whole OnlinePrint string and create the dropdown.
  3. Add the image.
  4. Select "Online" only and apply the Online tag. 
  5. Select "Print" only and apply the Print tag.

 

For me that is now working. Try again in a new topic in your copy of the test project and see if that now works.

 

I mentioned using two dropdowns. The idea was partly to see if that helped and partly for the scenario where you actually want different images. That works as well in responsive and PDF outputs but in Word the content of the tagged out hotspot (Online) got included as well. That has been logged as a bug.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 12, 2021 Oct 12, 2021

Copy link to clipboard

Copied

Yes, this definitely works but the font will still be the same as we have included Online and Print in the dropdown menu. 

As for the (Word the content of the tagged out hotspot (Online) got included) bug, I wanted the same result in the PDF. Unfortunately you say it is now been logged as a bug.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 12, 2021 Oct 12, 2021

Copy link to clipboard

Copied

LATEST

Yes, this definitely works but the font will still be the same as we have included Online and Print in the dropdown menu.

The issue was one hotspot with two words tagged differently. So if they are say "onlineprint" what is stopping you apply a different inline font to say "print" as I have done below. It's still the same hotspot.

onlineprint

What do you mean by dropdown menu?

 

As for the (Word the content of the tagged out hotspot (Online) got included) bug, I wanted the same result in the PDF. Unfortunately you say it is now been logged as a bug.

What I said is what you are doing works as you have proved. The bug is only in the scenario that you want two separate dropdowns but that's not what you are doing.

 

As far as I can see the issue in the scenario you reported is now working OK.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation
Download Adobe RoboHelp