Drop-down text does not work in CHM

[gjg097]

I upgraded a project to RH2020 and in the CHM, clicking the link to open drop-down text had mixed results. Some opened normally, some didn't open at all, and others opened the wrong text (the text for a different drop-down link). I recreated all of the drop-down text links in that topic and now none of them open at all.

• Robohelp 2020.3.32.
• The drop-down text works in Responsive HTML5 output in Firefox and IE 11.
• I imported the troublesome topic to a fresh RH2020 project and have the same symptom. Another topic in the same project opens the drop-down text as expected.
• Workaround: After comparing the HTML of the working and non-working dropdowns, I discovered removing the script tag containing CDATA fixed the problem.

I plan to fix my updated project with the workaround I discovered. Recording here for others and if anyone has other suggestions or insight.

[Peter Grainge]

I have seen CDATA in topics created from Word imports. Could that be a factor here?

Thanks for posting the fix.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

[gjg097]

I do not believe this topic, and others exhibiting the problem, were imported from Word. Pretty sure, though not 100% positive.

[Peter Grainge]

The only other thought is were they using the RoboHelp dropdowns or a script, such as the ones on my site. That could make a difference on upgrade.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

[gjg097 · Accepted solution]

I tried making a fresh project in RH11 and cannot duplicate the problem when I upgrade it to RH2020. I can assume I forgot how the topic was made or something else weird happened.

So the final answer is try workaround of removing the script tag containing CDATA to fix the problem.