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Drop-downs stop working

New Here ,
Jul 22, 2016 Jul 22, 2016

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We have the same set of drop-downs in many of our topic headers. They function as designed when you first access the help system. They stop functioning when you navigate to a different topic. The cursor still changes to the pointed finger when it hovers over the drop-down, but clicking it does nothing.

Also, how do I access the drop-down list?

RH2015 12.0.1.338

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correct answers 1 Correct answer

LEGEND , Jul 29, 2016 Jul 29, 2016

For anyone that may be following this thread, Tom shared his project with me and after several hours of testing and examination I believe I've figured out what the problem is. It has to do with the See Also control and the frame target attribute.

I've created a video for Tom to review and to try what I suggested to see if it's a fix.

Anxiously awaiting Tom's results.

Cheers... Rick

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LEGEND ,
Jul 29, 2016 Jul 29, 2016

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For anyone that may be following this thread, Tom shared his project with me and after several hours of testing and examination I believe I've figured out what the problem is. It has to do with the See Also control and the frame target attribute.

I've created a video for Tom to review and to try what I suggested to see if it's a fix.

Anxiously awaiting Tom's results.

Cheers... Rick

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Community Expert ,
Jul 22, 2016 Jul 22, 2016

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?Don't be too sure of that - I wouldn't count on the release version including all the latest patches. Check your Help > Updates to see if it picks something up.

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LEGEND ,
Jul 22, 2016 Jul 22, 2016

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In addition to what Jeff has offered, can you elaborate on what you mean when you ask how you access the drop-down list? I'm not sure I even understand that.

Cheers... Rick

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