Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Embedding youtube video in Robohelp 17

Community Beginner ,
May 31, 2018 May 31, 2018

Copy link to clipboard

Copied

I am embedding youtube videos in Webhelp.

I used the Insert Multimedia option and selected Web URL.

I copied the youtube link and pasted it the Source area (example: https:www.youtube.com/watch....)

Some of the videos play correctly. Some do not.

Here is the error message from one video that would not play:

An error occurred. Please try again later. Playback ID: 4KjBF7ZWyMFEEaW11A)

I am using Chrome to view the published webhelp.

Any suggestions?

Thanks in advance,

Julie

TOPICS
WebHelp

Views

691

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

LEGEND , Jun 05, 2018 Jun 05, 2018
I made a video for you that hopefully helps to explain it better. Let me know!

Likes

Translate

Translate
LEGEND ,
May 31, 2018 May 31, 2018

Copy link to clipboard

Copied

Hi there

How are you testing?

* From the RoboHelp preview

* From the generated WebHelp where it's still on your hard drive.

* From the published WebHelp where it's on a server.

Have you examined what differences exist between the videos that play without issue and those that have the issue? For example, do the videos that just seem to play load up and pause waiting for a click to proceed where those that fail are somehow trying to auto play?

Cheers... Rick

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 31, 2018 May 31, 2018

Copy link to clipboard

Copied

Hi Rick,

First, I looked at the RoboHelp preview, and none of the videos displayed.

I went ahead and generated it, and none of the videos displayed.

I then published it to our server, and that is when some of the videos played.

The videos that played had a picture of the video, and the ones that did not play did not.

Thanks,

Julie

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 05, 2018 Jun 05, 2018

Copy link to clipboard

Copied

I had a developer look at the problem. In the HTML view, I had to change the first & to ? in the filename and src, and the videos now play.

I was curious if anyone else had this problem.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 05, 2018 Jun 05, 2018

Copy link to clipboard

Copied

Thanks for the update.

Personally, I've not seen this issue. And I have a project that has hundreds of YouTube and other videos in it.

Are you able to give us examples of the before and after code so that we can see exactly what was changed? Also, have you filed a bug report to Adobe to alert them of the issue you had? I would strongly encourage you to report it.

Link is below:

http://tracker.adobe.com

Cheers... Rick

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 05, 2018 Jun 05, 2018

Copy link to clipboard

Copied

example of video link.png

Above is the link that I pasted into the Multimedia source box.

example of html.png

In the HTML, I removed the & and added the question mark (it is highlighted in pink in the screenshot.)

I haven't reported this to Adobe, but I will. Thanks for the link.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 05, 2018 Jun 05, 2018

Copy link to clipboard

Copied

Ahhh okay. I think I see what is happening here.

When you link to a YouTube video, you have the option of linking to just the single video, or if the video you are linking to is actually part of a play list, you can create the link to the playlist. Your link that seems to fail is linking to a playlist.

Cheers... Rick

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 05, 2018 Jun 05, 2018

Copy link to clipboard

Copied

Thanks for your insight.

If the video is part of a playlist, is there a way to link to just that video? In other words, is there something in the YouTube link that I can remove or edit?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 05, 2018 Jun 05, 2018

Copy link to clipboard

Copied

I made a video for you that hopefully helps to explain it better. Let me know!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 06, 2018 Jun 06, 2018

Copy link to clipboard

Copied

Perfect!!! Thanks so much for the video. I will use this method from now on.

I appreciate your help!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 18, 2018 Jun 18, 2018

Copy link to clipboard

Copied

Thanks for the video Captiv8r! I am having a similar issue, but when I click on just that video (to select it from the playlist), then the share button, and copy the link that's there, I get the following error message:

Content cannot be displayed.JPG

I then tried removing the "s" from the "https" but still got the same message.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 18, 2018 Jun 18, 2018

Copy link to clipboard

Copied

It looks like it's a protected video to start with - I tried typing it in manually in Chrome & got nothing showing up.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 18, 2018 Jun 18, 2018

Copy link to clipboard

Copied

Yes, it is. We use these videos internally and prefer to keep them private so they wouldn't pop up in a search. However, they're accessible to our agency's employees via a link to the playlist or to an individual video.

Because they're unlisted, does that mean I can't embed them into my RoboHelp project?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 18, 2018 Jun 18, 2018

Copy link to clipboard

Copied

Using a link instead of embedding doesn't work either; when I view the project using Chrome and click on the link, the RoboHelp topic goes blank (no content shows up).

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 18, 2018 Jun 18, 2018

Copy link to clipboard

Copied

Try with a publicly available You Tube video to see if the issue is with

your video.

Peter Grainge

www.grainge.org

@petergrainge

Please use the Blue reply button at the top. It helps keep posts in order.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 18, 2018 Jun 18, 2018

Copy link to clipboard

Copied

LATEST

Good idea! I tried and the public video didn't display either.

But I then I rewatched Rick's video above and then found that when I grabbed the URL from the address bar instead, instead of using the share button in YouTube, and then removed everything after the video ID (&list=PLF2PqsUUKpjiobtj9zn_H9zzfQ8TX5y8p&t=0s&index=2) it worked! (This video is part of a playlist, so I removed the added playlist info.)

I'm still not sure why the (edited version of the) URL in the address bar worked, whereas the (edited version of the share) URL did not, but I won't question it. The important thing is that it works! Thanks Peter Grainge​, Captiv8r​ and Jeff for your help.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 18, 2018 Jun 18, 2018

Copy link to clipboard

Copied

On an Android device the response is the video is not playable.

Peter Grainge

www.grainge.org

@petergrainge

Please use the Blue reply button at the top. It helps keep posts in order.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation