The WebHelp created using RoboHelp 11 has the feedback and print options available on all the topics. When user clicks Feedback icon, it opens the desktop mail option and when user clicks on the Print icon, it connects to the printer tagged to the desktop.
I do not have the file with me at present and I am trying to recreate the project. As far as I had been told, the feedback and print icons have code wrapped around it. I remember seeing a red square box whenever I click on the icon in the RoboHelp file. I never had the opportunity to learn how this was implemented as the person (who did the coding work) had moved out of the project. I have found several instances online that points to the Insert HTML feature of RoboHelp. But I am not sure how to use this. Can somebody please provide me a step-by-step guide on how to implement the print and feedback options through code?
Even a tutorial wherein the insert HTML feature is talked about would be most helpful. I am not able to find any good tutorial on this feature of RoboHelp.
How far have you got with the recreation and what method are you using?
I remember seeing a red square box whenever I click on the icon in the RoboHelp file.
Red square occur in two scenarios.
Insert HTML is not what you are looking for.
Adding emails is described on my site.
Adding a print button is described at
Thanks Peter for your help. The first link that you shared enabled me to have the Print and Feedback functions easily available in the project file. I didnt need to implement any code changes as mentioned in your other 2 links. Thanks for these 2 references. However, I am not totally out of the woods, yet.
I have numbered your paragraphs to make replying easier.
I don't have the Help Essentials script and haven't had to use it. I would check with them that it will work with RoboHelp 11. It will cost your company less than the time you will be spending on this rebuild.
I would be asking IT to help. They are looking for any XPJ or CPD file on the network. I am guessing the author moved on and no one thought to save the contents of their machine's hard drive. It's a much better option than any rebuild.
Also look for any CHM file that has a likely sounding name. Reverse engineering from that is still not perfect but it's the nearest without spending money.
Thanks Peter for your detailed response. PFB.
1. No, we do not use any tags in our Help as we do not need to generate different output types.
2. Due to the sudden lockdown, we were not able to upload the RoboHelp project to a location where it could be easily accessible. Since we haven't been able to update the Online Help for so many months and cannot get our hands on the source files in any manner while working from home, we are having to look at alternatives including this extreme option of recreating the entire project (it has more than 400 topics, PDFs, SWFs and also over 2GB file size)
3. I dont remember seeing the use of placeholder>breadcrumbs on the master pages. Also, the breadcrumbs that we use is represented as: Dummy lead-in text: Home>Topic name>Sub topic name.
Do I need to create master pages in this re-engineered project file? My main concern is how the re-engineered project file would behave in the long run - the pain points. If the pain points outweigh the benefit, then would you suggest that I wait to get my hands on the source files once situation returns to normal.
"Also look for any CHM file that has a likely sounding name." Can you please explain what you are referring to?
If the source files exist, I wouldn't even consider a rebuild. There's a lot of work and a lot of testing and, as you say, the pain points.
Is there not someone at the location where the source files are located who could zip them up and put the file somewhere you can download it? wetransfer.com is a useful free service.
A CHM file is an old type of output (Microsoft HTML Help). The fact that you have had to ask suggests you have not generated such a file.
Thank you so much for your help. I have learnt a lot about RoboHelp from your responses.