Error: Failed to load xml file

[UserAssist]

Hi,

I have a multiple project output using RobohHelp HTML 9. In the online help system,  when I search for certain terms, I encounter this message "Error: Failed to load xml file"

could anyone let me know if you have encountered the same and how you dealt with this?

[Jeff_Coatsworth]

What help output format are you producing and what browser are you using? That may have an impact on what you’re seeing.

[UserAssist]

WebHelp output format

Internet explorer 9

[Jeff_Coatsworth]

Ok, is the webhelp located locally or on a web server? Is it happening with any other browser flavours?

[UserAssist]

Hi Jeff. The webhelp is located locally as well as on the server. I guess the location of the webhelp is not the problem. As you predicted, the browser is creating the problem. The error message displays when i used Internet explorer but there is no problem if I use FireFox. When I use Firefox I don't get any error message.

So I don't know if this is a RoboHelp issue or a browser issue. Do let me know what needs to be done next. thanks.

[Jeff_Coatsworth]

Well, if it works in FF, then it’s a browser issue – check your options to ensure that you’ve allowed JavaScript to run. You may also have add the location to the list of Trusted Locations too.

[UserAssist]

Hi Jeff. I enabled the Javascripting in the browser. In fact it was already enabled. Secondly, is there something called Trusted Locations? I searched the Internet Explorer's help. There is only Trusted Sites that I see. Kindly advice.

[UserAssist]

I did add the online help URL to the trusted sites and enabled Javascript. This problem persists.

[Jeff_Coatsworth]

Sorry – Trusted Sites. I’ve got nothing else for you – maybe try Adobe Support.

[UserAssist]

Hi Jeff..i resolved the issue..

Given that i use merged webhelp, I checked the output of multiple projects. One of the online outputs from one of the projects was having this problem. So I cleared the Webhelp output folder and regenerated this project. This was the fix.

Now I encounter one more problem. When I search for information, the search bar shows 100% complete but the results would'nt show. Can you let me know if you have come across such a problem?