Error message displayed on attempting to launch freshly installed RoboHelp 2019.

New Here ,
Jan 25, 2022 Jan 25, 2022

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Hi,

I am a new joinee at HCL Technologies. HCL Technologies is an Enterprise Business Client of Adobe. I have been told by my manager to download  RoboHelp 2019 30-day trial version for training purposes. Once training is completed I will be provided with an activated License for the same.

 

I was able to successfully download and install RoboHelp application on my laptop. The issue arises when I try to launch the application.  A Sign In window pops up and when I press the Sign In Now button, an error message is shown and it states - ' Your browser or operating system is no longer supported'. I have attached the screen shots of  error shown.

 

I have already created my account on Adobe Website.

Please help me out to find the solution for this issue so that I can use the RoboHelp 2019 apllication.

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Adobe Community Professional ,
Jan 25, 2022 Jan 25, 2022

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It helps if you use the photo icon to insert images within the post. Seeing an image inline with the text makes it easier for anyone answering or viewing the post.

 

Please see Adobe Captivate: Your browser or operating system is no longer supported.

 

If you encounter further problems or are in doubt, as an Enterprise customer you have a dedicated support available. You will need to ask your manager who that is.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

New Users: Default forum names can be changed in your Account Settings.

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New Here ,
Jan 25, 2022 Jan 25, 2022

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Mr. Grainge,

Thank you for your help.

 

I will try out the solution given by you.

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RoboHelp Documentation
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