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Error Message using Tools, Reports

Gemtash
New Here ,
Oct 13, 2010 Oct 13, 2010

Whenever I try to print a report for anything in this area, index, glossary, images etc I always

get an error message "Adobe Robohelp 8 has encountered a problem and needs to close etc" and program closes. Anyone know how I can fix this.

736
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replies 9 Replies 9
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RoboColum_n_
LEGEND ,
Oct 14, 2010 Oct 14, 2010

Is it just those reports, or can you print no reports?

  The RoboColum(n)   @robocolumn   Colum McAndrew
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Captiv8r
LEGEND ,
Oct 14, 2010 Oct 14, 2010

Hi there

Perhaps try deleting the project .CPD file? I stand to be corrected on this, but I believe the .CPD is where the reporting information is obtained.

Close the project, find and annihilate the .CPD (or just rename it if you are hinky about blowing it away) then re-open your project and try again.

Cheers... Rick

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Gemtash
New Here ,
Oct 14, 2010 Oct 14, 2010

I can't access anything under Tools/Reports.  As soon as I click on anything in this area I get the robo has encountered a problem etc message.

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Gemtash
New Here ,
Oct 14, 2010 Oct 14, 2010
In Response To Gemtash

I have tried deleting the .cpd but unfortunately this has not fixed the problem.

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Peter Grainge Community Expert
Community Expert ,
Oct 15, 2010 Oct 15, 2010
In Response To Gemtash

Try accessing the reports via the keyboard

ALT T > ALT R

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Gemtash
New Here ,
Oct 17, 2010 Oct 17, 2010
In Response To Peter Grainge

Using the keyboard didn't work.  This is the error message I receive

Error messsage.png

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Captiv8r
LEGEND ,
Oct 17, 2010 Oct 17, 2010
In Response To Gemtash

Hi there

Out of curiosity, where is your project located? Is it on a network drive? If so, try moving the project to your local C drive and see if the problem disappears.

Cheers... Rick

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Gemtash
New Here ,
Oct 17, 2010 Oct 17, 2010
In Response To Captiv8r

I have tried moving the project to C drive.  Same result.

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Peter Grainge Community Expert
Community Expert ,
Oct 17, 2010 Oct 17, 2010
LATEST
In Response To Gemtash

Try with the sample projects. Not hopeful this will change anything but we need to try it.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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