Error: "not a valid Frame file"

[Guest]

I've created three RoboHelp HTML projects that reference Frame books. When I update one of the projects, I get the message "[file].fm could not be opened. Please verify this is a valid FrameMaker(R) document."

If I right-click the file from within RHH, it opens in Frame. I'm not sure what it wants me to do to verify that it's valid.

I've made sure that the book can be generated in Frame. I've verified that all cross-references are valid. I'm running out of things to check. And I can't figure out why one file out of six is considered not valid.

Thanks for any help :-)

Char James-Tanny

[JainVivek]

Hi Char

RoboHelp is trying to open the file and convert to MIF and is encountering errors. The error can be while opening the file, saving the file to MIF or because of a path mismatch. Please verify RoboHelp patch 7.0.2 is installed. There are a few things you can try here

1. Open the file in FrameMaker before you run update in RoboHelp.
2. Close RoboHelp, delete the .cpd file and re-start RoboHelp
3. Save the file again in FrameMaker. Restart FrameMaker, then try update
4. The last option is to remove the FrameMaker file and add it again in the project. It should not take more than a few minutes if your style mappings are already saved. You can export and import your style mappings (except for a cross-reference mappings. There is a bug when there are cross reference mappings present, RoboHelp exports an empty style mapping file).

[Guest]

Hi, Vivek :-)

Thanks 🙂 I tried all these things (in some cases, for the second time. Just in case it decided to work 😉 ). I even tried removing the .fm and adding the .mif file instead, and it couldn't open that file either.

Is there anything else I can try?

Char

[JainVivek]

Hi Char

This looks like a file specific issue. Can you please mail the document/a sample to me (vivekj AT adobe dot com)?

regards
Vivek

[Guest · Accepted solution]

Hi, Vivek :-)

Thanks for your help! It looks like file size is the culprit...up to 25Mb seems to be OK, but over that causes problems. (The file I sent to be analyzed was 75Mb.)

Thanks again :-)

Char