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I have seen discussions about this here but no solutions. I'm wondering if anyone can advise, other than to say contact Support, as that does not seem to garner a solution either.
I have four seperate RH projects, all created by me on the same local drive on the same version of RH. For two of these projects, I am able to generate Word output without issue. But when I try to output to Word on the other two, RH snags at the "Converting mergedHTML.htm" stage and the log contains the following:
. . . . . . .
Merging contents/microcontent/Transaction_Inquiries_Reports_and_Logs.htm...
Merging contents/microcontent/Roles.htm...
Merging contents/microcontent/Fleet_Card_Programs.htm...
Converting mergedHTML.htm
ENOENT: no such file or directory, lstat 'C:\Users\SAMUEL~1\AppData\Local\Temp\RHTMP\Word DocumentpdBiCJ\Fleet 360 Help Word Version.docx'
Failed to generate Word Document. Check log for more details.
= == == == == == == == == =
I know that the "file or directory" the error says does not exist does exist because I can watch it being created in the RHTMP folder when I genrate output. Plus, since the output generation fails, the folder is not auto-deleted and remains in the RHTMP directory even after the failure. How is RH not seeing a folder that it is creating?!?!
Does anyone here have any insight into this issue?
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The fact that it works for 2 projects and not for 2 others seems to indicate that there's something in the "bad" projects that's tripping it up. Did you see this thread - https://community.adobe.com/t5/robohelp-discussions/enoent-no-such-file-or-directory-lstat-word-outp... ? It seems to find some overlapping CSS style commands were at fault.
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I didn't see that. Will check the source code . . .
Thanks!
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The solution suggested in the other thread was:
". . . . In a couple of my topics's source code, some lines had both inline style and a css class. When I removed the inline style, it generated without error. "
I have searched through all of the source code and found two instances of an inline style and css class in the same line. I removed them both, and still get the error.
RH is really trying my patience . . . .
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Have you tried Peter's suggestion of the "divide & conquer" route?
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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.