Errors when try to start RoboSource Control 3.1

Report · Apr 01, 2014

I was just issued a new desktop PC (Windows 7 SP1, 64 bit) at work. I have had to reload all of my software including AdobeTCS 3.5.

After installing TCS 3.5, Adobe RoboSource Control 3.1 is a separate folder under the main Adobe folder (Program FIles (x86) > Adobe > Adobe RoboSource Control 3.1). So it should be "installed."
I have also downloaded the RoboSource 64 bit fix and copied it into the Adobe RoboSource Control 3.1 folder (renaming the original version of the file).
Note that RoboSource Control Server is installed on a separate server machine.

When I click RSO3Explore.exe to start the app, I first get a message that the Publisher cannot be verified (I select Run), and then I get the message that "RSO3 Explorer Component has stopped Working" and then "RSO3 Middle Tier Server Component has stopped Working". I am forced to close the program.

In Task Manager > Processes, I have 2 instances of "RSO3MiddleTierService.exe *32" running.
In Task Manager > Services, I have no instance of "RSO3MiddleTierService.exe *32" running.
When I run services.msc, I see no instance of any RoboHelp service running.

I don't know what's wrong..... has anyone else using RoboSource Control seen this problem?

Thanks!

Report · Apr 10, 2014

Problem resolved by reinstall.