We are also experiencing extremely slow performance for RoboHelp projects under version control. We are using RoboHelp 11, PushOk and a Tortoise SVN repository on a Linux server. We are using a Linux server on our IT guys advice because we found SVN version control under Windows was unstable.
When placing a Robohelp project under version control, and yes the project is on my local machine, it can take up to two hours to complete. We are using the RoboHelp sample projects to test.
We have tried to put the project under version control from Robohelp, and also tried first putting the project under version control from Tortoise SVN, and then trying to open the project from version control in Robohelp. In both cases, the project takes a ridiculous amount of time to open. The Robohelp status bar displays Querying Version Control Status for about an hour before it starts to download from the repository, which then takes more than an hour to complete. In many cases Robohelp becomes unresponsive and we have to start the whole process again.
If adding the project to source control completes successfully, and the the project is opened from version control, performing any function also takes a very long time, such as creating a topic. When I generated a printed documentation layout it took an astonishing 218 minutes and 17 seconds to complete. Interestingly, when I generated the printed documentation layout again, it took 1 min and 34 seconds. However when I closed the project, opened from version control, and tried to generate a printed documentation layout, it again took several hours to complete. The IT guys are at a loss, and say it is not a network issue and I am starting to agree that this is a RoboHelp issue.
I see there are a few other discussions here related to this kind of poor performance, none of which seem to been answered satisfactorily. For example:
Why does it take so long when adding a new topic in RH10 with PushOK SVN
Does anybody have any ideas on what we can do or what we can investigate? I know that there are options for version control, but am reluctant to pursue them until I am satisfied that our current issues cannot be resolved.
Thanks Mark
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