Failed to Generate Word output (RH 2020)

[martinl83372021]

Hi Everyone.

In RH 2020.6.76, when I try to generate Word output, I get the simple error message:  "Failed to generate [name of TOC]"

I've read a bunch of forum threads, leading me to these troubleshooting efforts:

• Sample project -- output successful
• Tried removing my CSS -- output fails
• Tried setting all style mappings to "Use Word default" -- output fails
• Tried setting Master Page to "none" -- output fails
• Tried outputting a different TOC to Word -- output fails
• Tried outputting an older version of this project -- output successful

NOTE:  There's one major difference between my current project and the older version:  when creating my current project, Adobe Tech Support had me create a new project and import all my topics from the older version. (We were troubleshooting an issue with the Online Review feature.)

Here's what I see when right-clicking the output preset:

Any advice for me?

Thank you!

[martinl83372021]

I'd like to use wetransfer from my personal laptop. But the trouble is getting the RH project out of my work laptop. Security blocks me from emailing the project folder.

[Peter Grainge]

You are going to have to speak to your IT. I guess they have also blocked a USB drive.

You have got projects to me before.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[martinl83372021]

Yes, they block USB drives, too.

But you're right, Peter, I have sent you projects before. I remember how, now! I can send it to you as an Adobe Document Cloud link.  I would just need your email address.

[Peter Grainge]

See the Contact page on my site.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[martinl83372021]

Hi Peter.

I'm unable to use the contact link on your site. My org's security won't  

I succeeded this time -- didn't realize I had to click on the "MS Exchange" version of my account.

Test project is on its way, separately.

Thanks!!

[Jeff_Coatsworth]

Just right-click & copy his e-mail address! How much simpler could that be??

[martinl83372021]

Oh!  I didn't realize that link contained the email address.  If you click it, it opens a web-based Windows email process.

[Peter Grainge]

It is something in the layout of your page.

If you go to source view and delete the empty table in lines 59 to 66 it generates. It's an empty table so I don't understand why it is there. If other topics give this issue, look for the same problem.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[martinl83372021]

Excellent!!! 

One last question. I've selected the same code in my proper project. The line numbers are slightly different from the Test Project.  I can't tell -- should I include line 66 in the deletion?

[Peter Grainge]

Forget line numbers. Delete the same text.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[martinl83372021]

Okay, I've made the deletion. But it still won't generate. 

Here's what the code looks like now.  Is the blank Line 56 a problem?  How about the red X ?

[Peter Grainge]

Lines 63 to 68 are what you should have deleted. Read the content.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[martinl83372021 · Accepted solution]

Okay, trying again. (And I apologize that I've confused matters by introducing screenshots of my REAL PROJECT.

Going back to the TEST PROJECT that I've sent you, I've undone the deletion. 

Your initial message about the code said to "delete the empty table in lines 59 to 66." That's what's selected in this screenshot: 

But if I understand what you're saying now, I should instead delete what's in the red box?  

[Peter Grainge]

Yes

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[martinl83372021]

Success!!!

Thank you for sticking it out with me, Peter. I know that was a long haul. I so appreciate it!