File > Link > Framemaker Document option not appearing

[michael_hunsberger]

Edition: Technical Communication Suite 2.5 (Framemaker 9.0.4 & RoboHelp HTML 8.0.2)

Hi all,

One of our new tech writers recently installed the Technical Communication Suite v2.5. I was going to show her our process for linking a Framemaker document to a new project, but when she tried to link to a book the only option she saw was to link a Word document.

She used the same install CDs as the rest of our team, then fully upgraded to Framemaker 9.0.4, and RoboHelp 8.0.2. The rest of the team sees the Link > Framemaker Document option.

I have had her restart her computer after installation. Then uninstall Framemaker and Robohelp, and finally reinstall Framemaker and Robohelp. No luck. I have seen other forum topics where the FM Document option is unavailable (grayed out), but nothing about it not appearing at all.

Any ideas? Thanks!

[Jeff_Coatsworth]

Call Adobe Support - install issues are a freebie call. I suspect that some dll that links FM & RH isn't being installed/registered.

[Matt-Tech Comm Tools]

Did she have either FM9 or RH8 installed as point products? If so, you probably need to fully uninstall and then reinstall

-Matt

@mattrsullivan