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File System Publish Not Overwriting Replaced Existing Baggage

New Here ,
Oct 02, 2021 Oct 02, 2021

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My team recently upgraded from 2017 to 2020. We have 5 sites we maintain and several thousand assets. We were unable to keep any of our baggage files (for now) in the assets folder to avoid link breaking (we were given 1 business day and a weekend for the transition and there wasn't time for me to get thousands of links to other PDFs out of existing PDFs, obviously the system update its own cross references but the PDFs with cross links are not the same situation - the baggage files we import are maintained by 10-20 different teams). In 2017 we had some PDFs baggage at the root level which I had to pull in to the top level topic folder with most of it being in sub folders. 

We currently publish to a File System. When we publish, RH is failing to pick up any replacement PDFs (we do 50-200 a week). It will pick up new PDFs, and page changes but no file overwrites are carrying over. We import any overwrites by right clicking on the folder it is in and selecting Import. We have been forced to change the publish settings to "re/publish all" for the changes to go - this is much much much more time (we publish all day long, it's 5 sites with 10 merged projects build tagged out to the appropriate of the 5 - four developers). The overwritten files DO appear in the generated help but are completely ignored on publish.

 

Any thoughts on the issue? This all worked perfectly in 2017. I'm not sure if we are uploading the baggage in the best manner, or if it is some server side setting (or a general failure in having a File System publish instead of something fancier). 

We are currently redesigning and rebuilding our projects so if I can't save myself from whatever is occurring now, I am hoping to prevent having to republish all in the future. 

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Community Expert ,
Oct 02, 2021 Oct 02, 2021

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It's late here so I will take a look in the morning. For now, are you aware of a major change in how RoboHelp determines what get published?

 

See the TOC topic in the RoboHelp Tour on my site to read about that. 

________________________________________________________
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New Here ,
Oct 02, 2021 Oct 02, 2021

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Thanks, Peter I'll take a read this afternoon! I used your site to help me rebuild our PDF printing we and was in the TOC pages but had blinders on for that - it was amazing help as usual! 

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Community Expert ,
Oct 03, 2021 Oct 03, 2021

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I have unmarked your post as Correct as we don't know that is the cause. That said, it seems highly likely from you have said. Let us know when you have tried adding the files the way I suggested. I thought RoboHelp was supposed handle the change during the upgrade but maybe not.

 

You said you were unable to keep any of your baggage files (for now) in the assets folder to avoid link breaking. That shouldn't be the case so if it is still an issue, let me know more.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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